Service Desk Technician Details

Service Desk Technician

Atkore International - Harvey, IL

Employment Type : Full-Time

Atkore is forging a future where all Atkore brands, suppliers, employees, customers, partners and communities are building better together – a future focused on serving the customer and powering and protecting the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions to power and protect the world. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, Atkore manufactures electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions. Atkore’s commitment to quality, delivery and value helps customers realize their vision. Atkore forges relationships and shapes the future with breakthrough results, enhanced technology, and innovative product offerings.

We are currently searching for a Service Desk Technician for our Headquarters office in Harvey, Illinois. Harvey is located approximately 30 miles South of Downtown Chicago.

Reporting to the Sr. Manager, End User Computing in the Corporate Information Technology Department, the Service Desk Technician has primary responsibility for providing live and remote technical support to end users and supporting and maintaining Atkore computer systems and equipment. This role is responsible for the coordination and follow-up of customer problems and assists with system administration as needed.

Additional responsibilities include but are not limited to:

• Act as technical expert in assisting users in troubleshooting issues and resolving problems with computers, data and equipment
• Research and resolve complaints and problems in a timely manner
• Provide IT support to external users via phone and remote assistance tools
• Provide live (in-person) IT support to Internal Atkore users
• Assist visitors with obtaining Internet access at Atkore facilities
• Enter and update service desk tickets daily on behalf of users as necessary
• Resolve routine questions and problems on an everyday basis
• Serve as first point of contact for all Information Technology issues
• Reset passwords and unlock accounts in Active Directory and AS400
• Move and install computer equipment at local facilities
• Assist with the administration of computer systems as necessary
• Document Service desk related solutions into problem solving standard work documentation for other technicians
• Monitor the AS400 system and all jobs during work shift
• Configure, install and upgrade network connections, operating systems, software, and equipment
• Troubleshoot problems with computer systems, including hardware and software, e-mail, network and peripheral equipment and makes repairs and corrections as required
• Maintain accurate records and prepare reports for all installed Atkore PC’s
• Assist systems programmers in isolating and resolving network problems.
• Perform repetitive motions such as bending and twisting
• Stay current with newest technology to provide creative and efficient solutions
• Assist users with troubleshooting of Atkore cell phones
• Other duties as assigned

Qualifications

• Associates Degree preferred (High School Diploma required)
• 1-2 years experience in a service desk role
• A+ Certification preferred
• Strong customer service skills and orientation
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with focus on rapport-building, listening, and the ability to ask technical questions to the end user.
• Excellent technical computer troubleshooting skills
• Ability to provide hands-on support to users throughout the building (desks, offices, conference rooms)
• Ability and willingness to work in a fast paced environment
• Knowledge of basic computer hardware and peripherals
• Working technical knowledge of current systems, including Windows 7
• Knowledge of Citrix Go-to Assist.
• Experience with IBM Power7/AS400

Our Culture Drives Value

Atkore’s culture is created from the disciplined use of the Atkore Business System (ABS), which is a critical part of our mission and a foundational system based on excellence in People, Strategy, and Processes, tied together with Lean Daily Management (LDM) to manage and sustain the business we have today, and Strategy Deployment Process (SDP) to create the business we aspire to become.

Having the right talent in the right roles enables successful ABS execution, improves our customer’s experience, and delivers breakthrough results. Said another way, that’s how we win!

Great Leaders Drive Value

Atkore is committed to creating an engaged and aligned workplace that helps drive an accountable and performance-based culture. Our team possesses a willingness to strive for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company after robust debate. We consistently live the Atkore mission, learn our strategic priorities and link behaviors to those priorities, all in a way that’s consistent with our core values. Together, we build stronger leaders and improve customer satisfaction which positively increases the overall value of the enterprise.

Atkore Delivers Value to You

By joining Atkore, you can expect to receive a competitive salary in addition to a comprehensive benefits package including medical, dental, vision, 401(k) with company match, a generous maternity/paternity leave, flexible spending accounts, tuition reimbursement, as well as life, accident and disability insurance. In addition, Atkore offers wellness programs and employee assistance resources to help employees achieve a healthy work-life balance.

Our dedicated employees are recognized for their commitment to our customers and making our company better than it was the day before.

Atkore is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.

Atkore is a diverse company that believes its employees are the foundation for investing in its future, through the understanding that awareness and acceptance of our individual difference enhance inclusion and promote engagement and alignment. Diversity and inclusion are keys to growing our business and providing a work environment that fosters contributions by all employees.

Join our team and align yourself with an industry leader!