Service Desk Technician Details

Service Desk Technician

Southern Veterinary Partners - Birmingham, AL

Employment Type : Full-Time

Overview:SVP is looking for a Service Desk Technician to provide support for employees and clients. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, printers, copiers, etc. The Service Desk Technician will also perform other tasks vital to customer service and overall operations of the organization.Responsibilities / Qualifications:Responsibilities

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Install, make changes and repair computer hardware and software
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Manage Help Desk tickets in a timely manner
• Record events and problems and their resolution in the ticketing system
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

• Experience as a Service Desk Technician or other technical customer support role
• Tech savvy with working knowledge of office automation products and remote control
• Good understanding of computer systems, printers, and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Highly organized to keep help desk tickets order
• Customer-oriented and cool-tempered
• 2 years or more of relevant experience

Benefits: SVP is an exciting, rapidly growing company dedicated to improving lives through personalized care. This serves the foundation for every decision that we make from striving to exceptional client service to having the best people, processes, knowledge and tools that allow us to be better today than we were yesterday. As part of the SVP team, you will play an integral role in shaping the future of our organization.
As a full-time SVP team member, you and your family will have access to a range of benefits to include: health care (medical, dental and vision), retirement plan to ensure your future self is covered too, life insurance, paid time off (vacation and public holidays) because we work hard and play hard, telemedicine for when life throws you lemons, short-term disability for when life throws you more lemons, discounted veterinary care for your four-legged family members, and more!
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