Employment Type : Full-Time
Travel Required: 10-25% Public Trust: None Requisition Type: Regular GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared Service Delivery/Customer Engagement Manager joining our team to support our Intelligence customer in Springfield, VA In this position a typical day includes: The User Facing and Data Center Services (UDS) program provides data center services and support to NCE. The program relies on our Service Delivery team to build and maintain customer relationships and ensure customer satisfaction. Service Delivery Managers (SDMs) are assigned to specific mission area's supporting numerous customer programs across the agency. The Service Delivery Manager is responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers' future IT needs roadmaps. The Service Delivery team is comprised of project managers whose primary responsibility is to serve as the primary POC for our customer base. The selected candidate will interface with various stakeholders to include, but not limited to, engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program. The selected candidate will have strong customer service and communication skills, be organized and comfortable with public speaking and briefing, and will be proactive and proficient at out of the box problem solving. EDUCATION: BA/BS EXPERIENCE: 8+ years of related experience REQUIRED SKILLS: DESIRED SKILLS: About Our Work We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. COVID-19 Vaccination GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.