SERVICE BDC REPRESENTATIVE
Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
THE COMPANY:
LaFontaine Automotive Group is an award winning and nationally recognized automotive dealership of 40 years with 40 retail franchises, 7 collision centers, 18 Michigan locations and 1,500 employees in southeast Michigan. We are proud to be named Michigan’s fastest growing automotive dealership group! LaFontaine Automotive Group is a place where our employees are truly family and where people come before the bottom line. It’s a welcoming place where you can build a career and will find the tools and support needed to take your career to new heights.
Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion
THE POSITION: The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.
Essential Duties & Responsibilities:
- Assist with incoming service phone calls.
- Set up, schedule and monitor service department appointments.
- Follow up and reschedule missed or late service department appointments.
- Make follow up phone calls to previous day service customers to ensure complete satisfaction.
- Discuss during customer follow up calls the importance of responding to CSI surveys.
- Bring all customer concerns and complaints to the attention of their direct Manager/and or Service Manager
- Make follow up phone calls to potential/existing customers regarding recalls and other services needed
- Respond to all service internet leads and set up service department appointment accordingly. Follow policies and procedures as set forth in Employee Handbook. Any other duties as assigned.
Skills & Qualifications:
- Two years of experience in customer service, lead generation, business development, or related field.
- Experience with Customer Relationship Management applications a plus.
- Proficiency with MS Office applications including Word, Excel and Internet Explorer.
- Must be able to build rapport with customers.
- Excellent verbal, written and communication skills.
- High degree of integrity and professionalism.
- Strong work ethic, demonstrated enthusiasm and an entrepreneurial spirit.
- Ability to organize, prioritize and multi-task efficiently.
- Availability and willingness to work a flexible schedule that may include nights or weekends.
THE PERKS:
- Competitive Compensation
- Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program)
- Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
- 401(k) and Employer Match
- Paid Time Off
- Holiday Pay
LaFontaine Automotive Group is an equal opportunity employer.