Description:This position is responsible for using strong communication and technical skills to
properly handle service inquiries and process benefit renewals.
Duties and Responsibilities:
- Support and assist administrators with basic ongoing system functions and
questions
- Identify and assess customers’ needs to achieve satisfaction
- Troubleshoot and research issues to identify root causes
- Use deductive problem-solving skills to investigate and solve a broad range of
problems.
- Assist with reporting requests
- Update the system with any requested changes (ex. plan, rate, or rule updates)
- Assist with ACA processes and data auditing
- Understand employee benefits and necessary configuration rules, including cost
calculations
- Attend all team and global team meetings
- Attend all webinars for respective system/vendor
- Train administrators and update custom administrative user guides
- Create and maintain client documentations and records
- Follow communication procedures, guidelines, and policies
- Perform Open Enrollment (OE) demos for current clients
- Stay current with system information, changes and updates
- Facilitate client calls when needed
- Assist with agenda and call notes for client calls
. Requirements:Education and experience:
Bachelor's degree in a related field preferred
1+ years of experience using bswift SaaS preferred
Qualifications:
- Experience with HR Technology, preferably benefits administration OR experience,
at a benefits brokerage firm
- Good customer service skills or prior experience
- Ability to multi-task, prioritize, and manage time effectively
- Solid technical skills, especially with SaaS and Excel
- Excellent grammar and communication skills
- Project management skills
- Basic mathematical skills
- Ability to work in a team-oriented environment
- Strong communication skills and active listening