HONDA SERVICE ADVISOR
Job-Specific Expectations
Job Details:
- Determine costs and completion date. Communicate expected repair time to customer.
- Analyze progress to maximize efficiency and maintain high quality of repairs.
- Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
- Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
- Diagnose problems correctly and accurately describe those problems on the repair order.
- Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
- Be available to aid technicians as appropriate if they have having trouble completing service work.
- Produce accurate estimates for wreck and internal repairs.
- Provide cashier transactions when needed.
- Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
- Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
- Start and finalize repair orders for warranty, customer paid, and internal repair.
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Be polite and friendly and greet customers promptly.
- Conduct telephone transactions courteously, and quickly.
- Provide excellent customer service for all customers whether external and internal.
- Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
- Notify customers promptly regarding any delays, changes, or additional work that is required.
- When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
- Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
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Qualifications Other: *
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet company's production and quality standards.
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Physical RequirementsSurroundings: *
- Spend time indoors in air-conditioned areas.
- Sitting on a regular basis.
- Standing on a regular basis.
- Walking on a regular basis.
- Bending, twisting and/or stooping on a regular basis.
- Kneeling and/or Squatting on a regular basis.
- Lifting over 50 lbs infrequently.
- Reaching and/or lifting overhead on a regular basis.
- Climbing stairs.
- Repetitive hand/finger movement on a regular basis.
- Grasping/grabbing with hands: on a regular basis.
- Pushing and Pulling: on a regular basis.
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Expectations General Expectations: *
- Devote himself/herself to insuring satisfaction to customers.
- Determine management, production and quality requirements by asking questions and listening.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state and local requirements which govern the company’s business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Work evening, weekend and holiday work hours as required.
Benefits include:
- 401K.
- Vacation.
- Holidays.
- Medical Insurance.
- Vision Insurance.
- Dental Insurance.
- Life Insurance.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year