The Service Advisor is responsible as the customer’s first point of contact on vehicle servicing; initiating automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; creating repair orders; and maintaining customer rapport and records; at all times providing an exceptional customer experience.
Responsibilities
- Initiate automotive services and repairs by ascertaining performance problems and services requested.
- Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
Requirements
- Service Advisor Dealership experience required.
Sioux Falls Ford Lincoln provides a rare blend of outstanding leadership and a culture that is distinctively people oriented.
Benefits:
Health Insurance (Including Wellness Benefit)- Dental and Vision Insurance
- Life Insurance
- 401(k) with company matching after one year of service
- Section 125 FLEX Account
- EAP - Employee Assistance Program
- Paid Vacation, Holiday, and Personal Time
- Discounts on vehicles, service & parts – including immediate family members
- Employee Events
- Advancement Opportunities