Service Advisor Details

Service Advisor

Kriete Group - Racine, WI

Employment Type : Full-Time

Come join our team at the Kriete Truck Center!

2019 Mack Midwest Dealer of the Year! 2018 Mack Dealer of the Year!

Founded in 1951, this 3rd generation family-owned truck dealership organization headquartered in downtown Milwaukee, WI, with 10 Kriete Truck Centers. Our goal at each of our Kriete Truck Centers is to ensure that our customers have the best Volvo, Mack and Hino dealership experience possible, and our employees make that happen.

Our corporate mission is to make sure all Kriete Group employees have the support and investment they need to grow personally and professionally, while maintaining the highest of business ethics and standards.

We offer a competitive wage and excellent benefits. 8 paid holidays including employee’s birthday, 80 hours PTO within the first year, work boot allowance, uniforms, employee discounts, paid training and 401k employer match!

2nd Shift Needed Monday-Friday, 3:30 p.m. - Midnight

Position Summary:

Responsible for the day-to-day operation of the customer service desk. Manages, plans and sells service repair orders (RO) from start to finish within the service department. Position is directly responsible for the profitability of each RO as well as the sale of each individual technicians available hours. Service advisor communicates status of RO to customers.

Position Responsibility:

• Assist customers via phone, e-mail or walk-in with current and/or future service repairs
• Update CRM system with customer updates, estimates and parts needs
• Communicate thoroughly and timely with customers regarding pending service repairs
• Follow proper systems and procedures, start, follow through and close ROs in a timely manner
• Work closely with Service Manager and Service Foreman to insure jobs are transitioned properly between service shifts
• Exceeds customer satisfaction index (CSI) scores as set for in Dealer Operating Standards and by Service Manager

Qualifications:

• Prefer previous service/technical experience
• Prefer previous direct customer contact experience
• Must have excellent communication skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:

• One location

Work Remotely:

• No

Work Location: One location