Service Advisor Details

Service Advisor

Huffines - Plano, TX

Employment Type : Full-Time

Automotive Service Advisor
Why Work at Huffines:Family-owned and operated for over 95 years, Huffines promotes an excellent work-life balance culture, flexible schedules, and a shared vision to WOW Our Customers, Our Team Members, Our Community, and Our Peers! We invite you to learn more and discover why Huffines has consistently been voted among the “Top 100 Places to Work” in the DFW area! Huffines operates nine dealerships; located in McKinney, Plano, Lewisville, and Corinth and represents the manufacturer brands of Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. If you are ready to provide fast and friendly service and would like to join a company that's been in business since 1924, we invite you to learn more about Huffines and apply today. Job Description:The Huffines Service Advisor acts as the primary point-of-contact for customers arriving at the dealership via the service department. They provide a world-class experience by genuinely engaging with customers to understand their needs, helping them determine services and relevant costs, setting and managing expectations, and maintaining communication with customers to update them about their vehicle's status.
Responsibilities:

• Approaches and interacts with customer in a professional manner both in person or over the phone
• Communicates enthusiasm and compassion with all customers to meet their needs
• Active listening skills and can effectively translate needed information to others
• Establishes a manageable daily routine with self-organizational disciplines designed to meet company and customer expectations
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers
• Performs other duties as assigned

• At minimum one year of dealership level or large facility experience
• Some post-secondary automotive training
• Demonstrated ability to work well with others and be a team player
• Results-oriented self-starter
• Unrestricted driver license and clean driving record
• Demonstrated strong performance record
• Outstanding communication and interpersonal skills
• Commitment to delivering world-class customer service
• Demonstrated desire to learn new processes and adapt quickly
• Proficiency in computer skills

• Competitive market wages
• Option benefits including medical, vision, dental, and Health Savings Account (HSA)
• Flexible five-day work week (no mandatory overtime)
• 401(k) with company match
• Company-paid life insurance
• Employee discounts
• Paid time off (PTO)
• Paid holidays
• Company provided meal on Saturdays