Service Advisor Details

Service Advisor

Mercedes-Benz of New Rochelle - New Rochelle, NY

Employment Type : Full-Time

Mercedes-Benz of New Rochelle is in need of Service Advisors. If you are an experienced service advisor working in a fast-paced dealership and are looking for a to make your move to a luxury dealership, this may be your opportunity. Our store offers the latest in service drive technology. Meet and greet our customers with a smile in our enclosed, climate-controlled service drive. Communicate with our parts departments and technicians via instant message always leaving you at your desk to assist customers. Work alongside a team of long-term seasoned professionals. Communicate with our customers by phone, text or e-mail from one convenient platform. We are a high-volume fast-paced dealership, but still maintain very high customer satisfaction scores, and always deliver service with a smile. Are you up for a challenge? Our management staff will support you all the way!

WHAT WE OFFER:

• Medical, dental, vision
• Wellness program
• Supportive managerial staff
• Latest tools and technology
• 401K
• Paid Time Off
• Training – process, product and customer service
• Community involvement
• Career growth

RESPONSIBILITIES:

• Serve as liaison between techs and customers
• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time and preferred method – phone call, text or e-mail
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven and verifiable record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• High energy level, and warm friendly personality
• Stay current with product and CSI training
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP, as well as some in-lane tablet experience a plus

As our ideal candidates are technologically adept, we only accept online applications. Please apply below!

ABOUT US

Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while holding true to our values of honesty, integrity, and professionalism.

At Pepe Auto Group, you can expect to work with the best. Our collaborative nature and mentorship capabilities has created a team of respectful and driven professionals. We believe in empowering our employees, which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.

• Pepe Automotive Group is always looking for talented individuals to join our team. We are committed to finding the best employees for each role and proactively search for candidates. The position you are applying for may currently not be open. We encourage you to please apply for future consideration.