Service Advisor - Cadillac Details

Service Advisor - Cadillac

Motor Werks - Barrington, IL

Employment Type : Full-Time

As a Motor Werks Honda Service Advisor, you'll drive your own success with in demand product lines and unrivaled service standards that keep Customers returning to you. We have a reputation for excellence and you will too. Success is possible if you cherish our customer relationships, are self driven to learn, have high energy, exhibit integrity and accountability with our customers as well as among the team you work with at Motor Werks. The Motor Werks Auto Group is looking to add Experienced Honda Service Advisors to our team in Barrington. Our most successful Advisors don't have super powers, but they do cherish and own their customer relationships from beginning to end. We're the best at fostering long term and continuous relationships, that's why our Service Advisors specialize in repeat customer relationships. Responsibilities

• Ensure that the initial and returning experience for each Customer is welcoming and consistently focused on exceptional service
• Communicate effectively in-person, over the phone, via email and text
• Proactively consult and guide customers to the appropriate next step in the service of their car and applicable service specials
• Consistent use and successful navigation of our customized CRM and industry specific programs
• Adhere to provided metrics expectations, successful guidelines and requirements
• Verifying customer car night drops
• Loaner car management
• Performing vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed

Qualifications

• 1 ½ + years of Advising experience is preferred
• Successful completion of most recent Manufacturer Training is a plus
• Reynolds or CDK, MPI, Elead or CRM Suite experience is helpful
• Strong Customer Focus with a high level of interest in taking the necessary time that our Customers need
• Strong interest in continuous learning
• High Energy and Positive Attitude
• Ability to work in high production environments with a continued quality focus
• Also required is a successful completion of Pre-employment drug test/physical/ and background check
• Minimum of 5 years of driving with a valid driver's license with an acceptable motor vehicle report history is preferred

Benefits Medical, Dental & Vision Insurance 401K Plan Paid time off Short/Long Term Disability Employee Assistance Program Growth opportunities Paid Training Employee vehicle purchase plans Saturday Lunches Complimentary Starbucks Coffee and various other fountain drinks Family owned and operated Employee Appreciation and Engagement Events Health and Wellness Programming Family owned and operated Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.