Position Summary:
This position is responsible for serving alcoholic and non-alcoholic beverages to guests, in accordance with established department policies and procedures, while providing a fun, fresh, friendly and exciting environment.
Primary Duties and Responsibilities: includes but not limited to:
- Greets guests with a smile and friendly welcome
- Serves alcoholic and non-alcoholic beverages as well as cigarettes and cigars to guests with fast, fun, friendly and focused service
- Responsible for having extensive knowledge of all applicable menus and products
- Performs steps of service in a hospitable and professional manner according to standards set by FOH team
- Tenders all guests transactions to cash, comp, coupon, credit card or ticket as prescribed by the outlet
- Sets-up and breaks down according to established outlet procedures
- Poses for pictures with guests, as requested
- Attends social events and is available for public appearances
- Promotes upcoming venue events
Secondary Duties and Responsibilities:
- Assists in maintaining the cleanliness of the outlet
- Assists the Bartender, as needed
- Performs opening and closing duties
Competencies: Incumbent will master the following competencies while in this position:
- Excellent communication skills
- Excellent knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Thorough working knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shut off procedures
- Skilled in proper tray handling, ordering and garnishing of all beverages
Training Requirements:
- Outlet-specific standard operating procedures
- SMART alcohol awareness
Physical Demands and Work Environment:
- Must be able to work in a casino environment with smoke, low lighting and loud music and noises
- Must be able to bend, stand and stretch for extended periods of time
- Must be able to lift full beverage trays up to 30 lbs.
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.