Job Title: Server
Reports To: General Manager/Head Server
FLSA Status: Part-time
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About the Role: The Server is responsible for all table service in the dining room, and is the main contact with our guests; displaying exemplary customer service at all times.
Overall Responsibilities
- Delivers the highest level of customer service; coordinates with kitchen and serving staff to ensure timely delivery of food items,
- Consistently displays maturity and professionalism to all guest requests, and confidently explains food, pairing, and recipes as needed.
Essential Functions
- Continually read, anticipate, and fulfill guest needs.
- Takes guests orders, and ensures accuracy in relaying it to the kitchen or bar. Assists in preparation of drink service, or finalization of dishes, prior to serving.
- Works with BOH and bussers/runners to deliver food to guests, explains dishes as appropriate when delivering to guests.
- Sets up and breaks down the dining room and tables as assigned.
- Stays current with menu, offerings, and descriptions as menu and offerings are updated.
- Assists with overall maintenance of the restaurant and organization of supplies and storage.
- Restocks plates, glass, and silverware as needed.
- Assists with clearing tables as guests are finished dining.
- Totals guest bills, and accepts payments.
- Maintains service stations in a clean in orderly manner throughout the shift. Performs all opening or closing side work as assigned.
- Comply with attendance rules and be available to work on a regular basis.
- Customer service oriented and proactive.
- Ability to maintain a positive and professional demeanor at all times.
- Executes and maintain quality and consistent service with full adherence to standards; acts with a sense of urgency, is friendly, professional, and engaged.
- Performs other duties as required and/or assigned by management. Knowledge, Skills, Abilities:
- Maintains the integrity of how certain cuisine should truly be experienced
- Presents excellent guest service and hospitality skills.
- Actively communicates with other team members for support.
- Maintains a strong food and beverage knowledge in an effort to provide the best possible guest service experience.
- Embraces technology and its effective application
- Is highly proficient with POS technology and In house resources to perform job duties.
- Discipline in making profits and creating a healthy financial footprint for all partners.
- Regularly maintains control and timing throughout the station to ensure a quality guest experience and flow.
- When approached with a problem; becomes empowered to assist in resolving the issue with the customer.
- Is eager to pursue professional development as well as motivate others to enroll/enrich skills, knowledge, and abilities.
- Fosters Respect, sets, meets, and exceeds objectives
- Is able to efficiently complete set up and break down of side work and other duties to ensure an organized and well-prepared work environment.
- Highly able to motivate employees to work as a team, to ensure that food and service meet high level standards
- Strong Interpersonal skills (sales, advocacy for the guest experience)
Supervisory Responsibility:
- This position does not supervise any employees, nor is responsible for making decisions as they relate to the overall purpose of the business. Does coach and mentor other employees as assigned for training purposes.
Work Environment/Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Work environment is a fixed location permanent building; inclusive of a restaurant kitchen, kitchen line, walk-in refrigerator(s), freezer(s), office, storage and dining area (s).
- Exposure to extremes in temperature (walk in freezer, kitchen, kitchen line)
- Working around kitchen and restaurant equipment and machinery with moving parts.
- Frequent hand washing is required
- While performing the duties of this job the employee will be required to walk, stand, kneel, bend, squat, climb, twist, reach, and conduct pushing/pulling. In both limited space (example; around tables in the dining area) and open areas.
- The duties of this job also require repetitive hand usage, simple and power grasping with one or both hands, and some fine manipulation.
- Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation.
- Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation.
- Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation.
- Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Must have the ability to communicate in English.
- The duties of this job may be inclusive of lifting and carrying objects of varying weights and dimensions between 0-10 lbs, 11-25 lbs, and 26-50 lbs between 0-10 feet, 11-20 feet, and 21- 50 feet. This includes trays with food, beverage or other items as business needs determine.
- Exposures: slippery walking surfaces, cooked and uncooked food items.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus as well as distinguish colors.
- The noise level in the restaurant will vary between low to moderate. However, during hours of operation it may increase from moderate to excessive and continuous.
Requirements:
- At least 1 year in the restaurant industry
- Excellent knowledge of POS Systems and Computer applications.
- Food Handler’s Certification Required/Advanced Certification(s) Preferred
- Alcohol Certification as required by municipal, state or federal requirements
- Ability to communicate both verbally and in written form in the English language.
- Basic and advanced math calculations
Kaizen Dining Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, [Company Name] complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
Kaizen Dining Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kaizen Dining Group’s employees to perform their job duties may result in discipline up to and including discharge.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration
of the total of the specific duties and responsibilities of any particular position. Employee may be directed to perform job-related tasks other than those specifically present in this description.
I acknowledge that I have read and understand the duties and responsibilities of this position. Should I require any accommodation or have further questions I will contact the Human Resources Department and my manager.
Employee Name Date
Employee Signature
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Supplemental Pay:
Experience:
- Sushi/Japanese Restaurant: 1 year (Preferred)
- Serving: 1 year (Preferred)
- Restaurant: 1 year (Required)
Shift Availability:
- Day Shift (Preferred)
- Night Shift (Preferred)