Wings. Beer. Sports. It's what we do! We bring big game-time energy to our guests without being at the stadium.
We are looking for just the right Front of House Team Members to jump in the game! Buffalo Wild Wings is a fun, fast-paced environment. We create legendary experiences for our guests and can only do that with team members like YOU!
Our servers are tasked with the primary responsibility of creating a unique and personal experience for Buffalo Wild Wing’s Guests by enthusiastically and effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner. This role will focus their attention on guests seated in the full-service dining areas of the restaurant.
Job Duties and Responsibilities
- Provide a warm welcome to guests upon arrival and personally engage with guests through conversations supporting current sports events and other promotional activity
- Present food and beverage options in an informative, friendly, and enthusiastic manner
- Inform guests of specials and/or promotions (food and beverage), answer questions pertaining to the food and beverage menus, and be prepared to make suggestions to enhance the guest’s dining experience
- Write Guest food orders on slips, memorize orders, and enter orders correctly into Point-of-Sale system for transmittal to kitchen staff
- Check Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Serve food and/or beverages to guests to ensure an exceptional dining experience
- Check with Guests to ensure they are enjoying their meals and anticipate any need for corrective action to ensure Guest satisfaction – Inform Managers as needed
- Follow steps of service and other CSP’s (Company Standard Procedures)
- Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
- Collect and accurately process Guest payments
- Remain knowledgeable of current marketing initiatives and up-coming events to proactively inform guests and invite them to return
The physical demands for this position require the individual to sit, stand, bend, lift up to 20 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
REQUIREMENTS- Superior customer service and hospitality skills
- Excellent verbal communication and interaction skills in order to serve BWW Guests andability to create a personalized, positive and memorable dining experience
- Excellent time management and organizational skills with strong attention to detail
- Basic mathematical skills and the ability to handle money accurately
- Minimum of 18 years of age
- Certifications to serve alcohol as dictated by the State and BWW policy
- Basic knowledge of Point-of-Sale systems
- Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
You are applying for work with a franchisee of Buffalo Wild Wings not Buffalo Wild Wings International, Inc. Any information you submit will be provided solely to the franchisee. If hired, the franchisee, SC Wings, LLC will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.