Server Details

Server

FIRST WATCH RESTAURANTS, INC. - Franklin, TN

Employment Type : Full-Time

• The primary responsibility of a Server is to create a dining experience that encourages the customer to return to First Watch Restaurants.
• Provide friendly, responsive service to create an exceptional dining experience for all of our customers.
• Each server’s primary objective is to show our customers such a marvelous time; they will want to return again and again.
• Welcome and greet customers.
• Make all our customers feel comfortable and let them know you’re there to personally take care of them
• Inform customers of specials and menu changes
• Make recommendations you genuinely feel your customers will enjoy
• Up-sell food & beverage items using suggestive selling technique
• Answer questions regarding regions where food products come from, how food is prepared
• Describe in detail tastes and textures
• Answer questions about our food, beverages and other cafe functions and services.
• Take food and beverage orders from customers, enter orders in our point-of-sale system which relays orders to the kitchen
• Deliver food and beverages from kitchen to customers in a timely matter
• Perform side work at the start and end of each shift as required by service station assignment
• Maintain clean service areas
• Monitor and observe customers dining experience. Ensure customers are satisfied with the food and service. Respond promptly and courteously to any requests
• Prepare final bill, present check to customer, accept payment, process credit card charges or make change (if applicable)
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist bus person with clearing and resetting tables
• Thank customers for their visit and invite them to return
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management
• Exercises Veto Power when picking up food for delivery to customers.
• Anticipates the needs of customers, i.e., more coffee. Demonstrates “service” attitude with other staff and customers
• Roll silverware as assigned on a daily basis Requirements:
• Six months experience as a server in a comparable restaurant is, preferred
• Have working knowledge of the predominant language(s) of our customers
• Punctuality with regular and reliable attendance
• Honesty and integrity
• Must be at least 18 years of age
• Must be able to effectively communicate with customers, management and coworkers
• Basic math skills – arithmetic – the ability to make change
• Basic reading and writing skills
• Multi-task oriented – ability to perform multiple job functions at one time
• Follow workplace safety procedures Additional Requirements:
• Walk and stand throughout the entire shift
• Continuously reach, bend, lift, carry, stoop, and wipe
• Regularly lift up to 50 lbs.
• Frequently wash hands
• Moderate exposure to extreme temperatures * Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance
• The Server works with all levels of management and staff within the cafe. Additionally, positive professional contact with customers is required to provide an exceptional quest experience.

Job Type: Part-time

Pay: $2.13 - $5.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Tips

Ability to commute/relocate:

• Franklin, TN 37067: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: One location