Title: Server
Reports to: Manager on Duty
Summary of Position:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server?s primary objective is to show our guests such a marvelous time, they will want to return again and again.
Duties & Responsibilities:
- Welcome and greet guests. Make all our guests feel comfortable and let them know you?re there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Accurately take food and beverage orders from guests and enter orders in our point-of-sale system.
- Prepare house salads, soups, beverages, and desserts as ordered.
- Deliver food and beverages from kitchen to guests in a timely matter.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make changes when applicable.
- Be ready and willing to assist fellow servers as situations arise.
- Be ready and willing to assist busperson with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager or supervisor.
Qualifications:
- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a computer point-of-sale system.
- Be able to work in a standing position for long periods of time (up to 7 hours).
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.