Employment Type : Full-Time
Senior Engagement Manager ServiceNow Practice Location: Virginia or Remote Veracity is currently seeking a Senior Engagement Manager to join our fast-growing ServiceNow Practice team. You will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team. NOW Create Implementation Methodology training required. Travel Requirements: 25% or less What you get to do in this role: The Senior Engagement Manager will be responsible to develop and manage relations with key client stakeholders. Work in partnership with clients to provide best practice solutions in order to meet their business objectives. Provide oversight and management of scope, time and schedule on assigned projects. Develop Work Breakdown Structures and full project plans using MS Project, or other project management tools and methodologies including Agile, NOW Create. Update resource plans on a regular basis as directed by management. Ensure project collateral is delivered to client in a timely manner and centrally stored. This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes. Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture. Collaborate with Solution Consultants, Business Process Consultants and Technical Consultants to deliver solutions to client. Manage discovery workshops at client site and/or remotely to validate requirements for engagement. Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients to ensure high Customer Satisfaction Survey ratings. Build on current platform knowledge by learning new modules and broadening skillset. Continue learning service delivery solutions, technologies and methodologies. Maintain professionalism and an uninterrupted work environment during all client meetings and interactions. Uphold excellent time management and organization skills. Remain disciplined and self-directed. Demonstrate leadership and be a team player with a record of accomplishment in managing multiple complex projects. Be a trusted advisor to the customer through understanding their existing and future needs to drive the ServiceNow solution. Keep up to date on all platform Delta releases and held certifications. To be successful in this role, we need someone who has: Consulting Skills Powered by JazzHR opUvmF5dvS