Senior Retention Specialist Details

Senior Retention Specialist

Westhab, Inc. - Yonkers, NY

Employment Type : Full-Time

JOB TITLE: Senior Retention Specialist

DEPARTMENT: Rapid Re-Housing

FLSA: Non-Exempt

REPORTS TO: Service Coordinator

LOCATION: Yonkers, NY

SUMMARY: Coordinates the day to day operations of several housing case management retention programs throughout Westchester County. Proof of COVID-19 vaccine requirements.

DUTIES & RESPONSIBILITIES:

• 
  Works collaboratively with supervisor to achieve various program goals.
• Responsible for supervising the retention specialists in the department.
• Attends weekly cross department meetings and other meetings as required. Create and maintain ongoing communication, both verbal and written, between all parties involved.
• Identify client’s barriers and develop a service plan with clients to address the identified barriers.
• Assist clients with benefits applications when needed.
• Link clients with community-based, mainstream social service / employment providers in order to meet clients long-term social support and service needs.
• Provides mediation and crisis intervention and attends meetings/trainings when needed.
• Provides monthly retention services for up to six months after the client has exited the program.
• Identify program needs and makes recommendations.
• Conduct regular supervision and staff evaluations. Oversees staff work performance and HMIS Data.
• Assist with the review of leasing packets and timesheets among other tasks.
• Responsible for maintaining log records, weekly and monthly outcomes, and database reports of program participants.
• Works collaboratively with property management companies, DSS and other agencies to meet participants needs.
• Responsible for conducting clients’ intakes and obtain needed documentation to ensure clients eligibility.
• Responsible for coordinating program outreach events.
• Promotes housing stability and individual well-being during program enrollment. Assists clients with budgeting assistance through financial literacy workshops.
• Requires the completion of a daily calendar, various programmatic time sheets and activity logs
• Able to travel throughout Westchester County.
• Other duties as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Bachelor Degree required or a Masters in Human Services or related field preferred. Fluency in Spanish is highly desirable. Ability to work some evenings and on weekends as needed. Ability to follow up and maintain professional relationships with participants, staff and outside partners. Experience in community outreach and group leadership. Possess strong organizational skills with the ability to meet a demanding workload. Knowledge of community services, conflict and resolution, and strength based case management. Advanced knowledge of MS Word, Excel, Power Point, and Google Suite.

Must own a car and have valid NYS driver’s license.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

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