Senior Program Manager, ES Transformation Details

Senior Program Manager, ES Transformation

Amazon.com Services LLC - Arlington, VA

Employment Type : Full-Time

• Experience defining program requirements and using data and metrics to determine improvements
• 5+ years of experience delivering cross functional projects
• 5+ years of experience in program or project management
• 5+ years of experience working cross functionally with tech and non-tech teams
• Bachelor’s degree or higher
• 7+ years program and change management experience, including global HR, shared services and/or technology programs

At Amazon we believe that every day is still day one.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us make history, here’s your chance to accelerate our growth and ability to serve our customers through Transformation Programs within the Employee Services (ES) organization.

ES Transformation is looking for a strong Program Manager to join its team and partner with HR technology, employee services and other internal teams on the implementation of HR and technology transformation programs. The position will primarily work on Amazon’s People Engine program, representing ES and leading ES deliverables on the implementation of our new Human Capital Management (HCM) system.

This role is global in scope and will work with internal stakeholders in all regions on a daily basis. We are looking for a self-motivated individual with excellent communication skills who has extensive program and change management experience within a large global organisation.

The successful candidate will ideally have experience of HCM or other global HR system implementations and will have the ability to influence and collaborate with cross functional stakeholders. The role holder will have a proven track record of effective decision-making based on the analysis of data, suggesting solutions as required and escalating quickly when needed. They will raise the bar in the areas of customer obsession, ownership, bias for action and delivering results.

Responsibilities include:

• Responsible for program planning, delivery, risk management and status reporting.
• Identifies and engages the necessary program resources to support each launch – this may include some or all of SMEs, business leaders, process design, testing, integrations and reporting resources.
• Ensures organization impacts and process/service organization impacts are assessed and remediated.
• Develops stakeholder assessments, change impact assessments and communication plans to ensure business readiness and adoption.
• Gathers Lessons Learned after each launch, to ensure we keep raising the bar in our program delivery approach.
• Experience leading programs within a complex global organization
• Exposure to global HR technology / HCM project deployments (PeopleSoft, Workday, etc.)
• Proven expertise in business re-engineering / transformation using lean and six sigma methodologies
• A formal qualification in project management and change management
• Self-starter, strong drive, bias for action and result oriented
• Highly organized, able to prioritize and work under pressure on a number of projects/initiatives at the same time
• Ability to communicate effectively, tailoring approach and messages effectively to the specific needs of the audience
• Enthusiastic team player with a strong drive to create a positive work environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.