Senior Product Analyst
The Moveworks Data Science and Engineering team is looking for an experienced and accomplished product analyst who will help us solve complex analytical problems across our various product areas to increase customer engagement and drive more innovation in the product.
As we scale globally, there's plenty of space for you to grow with us. You'll be part of a team that thinks in terms of We, not I. Together, we're focused on simplifying the lives of 1 billion knowledge workers by giving them an effortless, magical way to resolve their issues, powered by AI.
Who we are:Moveworks is redefining how companies support their employees with an AI platform that resolves their problems at work — instantly and autonomously. Included on the prestigious Forbes AI 50 list and named a leader in The Forrester New Wave, Moveworks uses advanced natural language understanding (NLU) to resolve support issues, straight on collaboration hubs like Slack and Microsoft Teams.
We're doing this for IT today, and for the entire enterprise in the near future. This is a unique chance to join the team at an early stage as a key player in our growth strategy. If that sounds like fun, we can't wait to start this journey together.
What you will do
- Be a strategic partner for product, design, and customer success teams
- Through analytics, identify product improvement opportunities to drive additional value and engagement for Moveworks customers
- Lead the creation of metrics to track product / launch performance and proactively communicate findings to help business partners focus on key decisions
- Collaborate with data and analytics engineers to build scalable data pipelines and clean datasets to support key business metrics
- Focus on improving data quality and anomaly detection to increase trust in data
- Develop high impact data artifacts including dashboards, reports, and analytical tools to scale product analysis that leads to higher product impact
- Facilitate information self-service to business users through custom analytical tools
- Deliver effective presentations of findings and recommendations to multiple levels of stakeholders
Who you are
- You are an experienced and accomplished product analyst with a solid track record in the product analysis field using advanced analytical concepts and statistical methods including forecasting, prediction, recommendation, and ranking
- You understand the importance of identifying and pursuing the most impactful analysis opportunities and you seek to maximize your own impact
- You have expertise in SQL, programming skills (e.g. Python), visualization, data modeling, ETL, and the data warehousing concepts
- You have familiarity with AWS, JSON, Github, Jupyter Notebooks
- You are enthusiastic about innovating in a fast-paced data science team
- You are comfortable with ambiguity and able to thrive with minimal oversight and process
- You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholder and build meaningful relationships
- You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
- You don't allow perfect to become the enemy of the good