Senior Manager, Training and Enablement Lead, Global Operations Details

Senior Manager, Training and Enablement Lead, Global Operations

Dataminr - New York, NY

Employment Type : Full-Time

-COVID-19 Hiring Update-

As the health and safety of our candidates and our employees come first, we're excited to provide virtual experiences for interviews and new hire on-boarding.

Who we are:

Dataminr puts real-time AI and public data to work for our clients, generating relevant and actionable alerts for global corporations, public sector agencies, newsrooms, and NGOs. Our leading AI platform detects the earliest signals of high-impact events and emerging risks from vast amounts of publicly available information. Our real-time alerts enable tens of thousands of users at hundreds of public and private sector organizations to learn first of breaking events around the world, develop effective risk mitigation strategies, and respond with confidence as crises unfold.

Dataminr is making its mark for growth and innovation, recently earning recognition on the Deloitte Technology Fast 500, Forbes AI 50 and Forbes Cloud 100 lists. We also earned accolades for 'Most Innovative Use of AI' from the 2020 AI & Machine Learning Awards.

Join our team and help the world manage risk in real time. You'll work with 800+ talented people across eight offices, united by our passion to collaborate, make a difference, and have fun while doing it!

Who you are:

You are passionate about empowering employees through training strategy and operations. You enjoy developing and leading programs designed to engage, develop, and optimize performance. You have experience scaling training operations within a high-growth workforce, and you are comfortable developing new training programs and initiatives - including engaging with vendor partners. You have experience developing and managing online training platforms, as well as in-person training. You're a creative and strategic thinker, an effective communicator, a dynamic facilitator, an excellent project manager, have instructional design skills and feel comfortable engaging with employees at all levels within an organization

In this role, you will lead training strategy and operations across the Domain Expert organization, and sit within the Domain Expert Global Operations team. In your first 2-3 months of this role, you will learn in detail about the Domain Expert role, who monitor and analyze our data feeds and annotate, label and edit signals in real time. You will work with teams around the globe to understand training requirements/opportunities and collect data, and then use your in-depth knowledge of modern learning/development techniques and online training experience to structure and enhance all aspects of our training

Responsibilities:

• Develop and maintain a deep and sophisticated understanding of the Domain Expert role
• Develop and maintain strong understanding of Dataminr's operations and associated training requirements
• Build and maintain a scalable "online-first" training strategy, focused on providing world-class online training to Dataminr's various human-AI feedback loop operations
• Lead the design and development of Domain Expert new hire training, regional training and several other new thematic training requirements
• Regularly use data to assess the effectiveness of training, with a focus on results; leverage feedback, and continuously strive for improved training programs and processes
• Provide training leadership, expertise and advice to senior leadership and cross-functional initiatives
• Provide quantitative and qualitative reporting to senior leadership to support decision making
• Support Domain Expert leadership development programs

Desired Skills & Experience:

• Bachelor's degree
• Experience in a top-tier management consultancy, high profile operations role, or equivalent experience in a technology company
• Experience in designing, implementing and scaling training strategy, especially using online platforms and tools
• Hands-on attitude, comfortable participating in the activities for which the training is aimed in order to truly understand the training experience
• Understand what good training strategy and design looks like, with experience working alongside vendor partners to develop training tools
• Comfortable working cross functionally, and able to lead and influence at multiple levels of the organization. Superior presentation skills
• Ability to act swiftly under pressure, adapt to changing priorities, and never remain stagnant in approach
• Excellent communication skills, judgment and discretion
• Exemplifies the desired culture and philosophies of the organization

Why you should work here:

• We recognize and reward hard work with:
• company paid benefits for employees and their dependents, including medical, dental, vision, disability and life insurance
• 401(k) savings plan with company matching
• flexible spending account for out-of-pocket medical, transit, parking and dependent care expenses
• We want you to be your best, authentic self by supporting you with:
• a diverse, driven, and passionate team of coworkers who want you to succeed
• individual learning and development fund and professional training
• generous paid time off; including sick leave and 100% company paid parental leave
• remote working friendly perks such as expanded telehealth options for mental and physical well being, virtual yoga, meditation and health and fitness app reimbursements

…and this is just to name a few!

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

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For individuals applying for US-based roles:

Dataminr is requiring that all prospective employees hired for this position present proof that they are fully vaccinated against COVID-19 prior to their first day of employment, to the extent permitted by applicable law.

Dataminr is an equal opportunity employer. Candidates who are unable to be vaccinated due to a sincerely held religious belief, medical reasons, or other legally protected reasons, should contact their recruiting representative as soon as possible following any conditional offer of employment to explore what, if any, reasonable accommodations Dataminr is able to offer.

For individuals applying for Australian-based roles:

Dataminr requires (as a condition of employment) that the successful candidate for this position be fully vaccinated with a recognized and approved COVID-19 vaccine prior to commencing employment. The successful candidate will be required to present proof that they are fully vaccinated against COVID-19 prior to their first day of employment.

Candidates who are unable to be vaccinated due to a legally protected reason should contact their recruiting representative as soon as possible following any offer of employment to explore what, if any, reasonable accommodations Dataminr is able to offer.