Senior Director of Revenue Cycle Operations
We are looking for a Senior Director of Revenue Cycle Operations to join IvyRehab Network (https://www.ivyrehab.com/). This is a fantastic opportunity to join one of the fastest growing Physical Therapy companies in the country. At Ivy, we are a community of teammates committed to high performance and dedicated to Caring, Serving and Growing together.
Job Description
The Senior Director of Revenue Cycle Operations will report to the Chief Operating Officer and will be responsible for leading and managing successful front-end revenue cycle activities at IvyRehab Network. He/she will lead the strategic planning, analysis, continuous quality and productivity improvements of the geographically dispersed Front Office teams which includes Regional Patient Coordinators, Patient Coordinators and Patient Representatives. The ideal candidate will have experience in front-end RCM/Patient Access functions, preferably in an ambulatory or outpatient setting. The candidate must be an inspiring manager, able to attract, motivate and retain an industry leading team. S/He must be comfortable working in a fast-moving and evolving environment. This is an amazing opportunity for the right candidate to lead a high impact, emerging function at a high growth company.
Responsibilities
- Build and manage a high performing team that is focused on the front end of the revenue cycle process, including but not limited to: scheduling, patient intake/registration, insurance verification, authorizations, and upfront patient collections
- Drive front-end process changes that lead to more successful revenue cycle outcomes and an improved patient experience
- Regularly review metric dashboards and ensure performance targets are met for core front-end KPI metrics, including but not limited to: pre-visit insurance verification rate, co-pay collections rate, and co-insurance collections rate
- Engage with billing office partners to identify and remediate root cause process issues driving denials and other cash receipt delays
- Identify and implement consistent front desk policies and procedures across sites and regions
- Determine appropriate internal staffing levels; recruit, hire, and onboard new staff
- Monitor staff and supervisor productivity to ensure timely and accurate work completion
- Support staff and supervisor quality audits and approve employee performance evaluations
- Actively maintain up-to-date best practice healthcare and revenue cycle/billing knowledge including knowledge specific to physical therapy billing and Ivy Rehab contracts
- Actively maintain up-to-date knowledge of EMR workflows and system configurations
Who are you?
- Proven people leader with a successful track record of collaborating across functions within all levels of an organization.
- A relationship builder who has a collaborative working style, with experience of influencing through vision, inspiration and compelling logic.
- Excellent communication skills, with demonstrated history of effectively influencing leadership positions and driving desired outcomes.
- Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward.
- Strategic and analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives.
- Demonstrated expertise in all aspects of teammate management including recruitment, hiring, retention, and performance management.
- Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly.
- Experience working with a variety of EMR systems, Raintree experience a plus.
- Bachelor’s degree and relevant professional experience, ideally in an outpatient or ambulatory care setting.