Senior Customer Experience Partner Details

Senior Customer Experience Partner

Maersk - Charlotte, NC

Employment Type : Full-Time

About Maersk: You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. We offer competitive growth opportunities, compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry. Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains. Join us and play an important role on our team lifting global trade every day! At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. Key Responsibilities:

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
• Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
• Ensures all products and services are sold to the customer to maximize profitability.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is fully responsible for customer satisfaction and has experience with customer interaction.
• Has a full understanding of customers' business drivers, needs and requirements.
• Manages the sales pipeline, segmentation and accurate forecasting.
• Handles incoming customer services queries, issues and exception management.

Required experience & skills

• A team player who demonstrates ability to support others but also able to work independently.
• Manages end-to-end shipment processes in compliance with relevant company procedures.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.
• Executes independently with limited guidance, and is capable of supervising others as relevant.
• Proven experience working in the logistics or transportation field.
• Bachelor’s Degree or equivalent experience in field preferred.
• Experience with Microsoft Office 365 products like Excel.
• Lives the Maersk company values.

Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. Maersk Line, Limited is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. If you are interested in applying for employment with Maersk Line, Limited in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by calling 757.963.8800 or emailing humanresources@mllnet.com. Determination on requests for reasonable accommodation are made on a case-by case basis pursuant to an interactive dialogue between the applicant and the Company. Pay Transparency Notice: https://www.dol.gov/ofccp/pdf/paytransp_%20English_formattedESQA508c.pdf