Senior Accessibility User Experience Specialist Details

Senior Accessibility User Experience Specialist

Wells Fargo - St. Louis, MO

Employment Type : Full-Time

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Accessibility User Experience Specialist to join the User-Centered Design (UCD) team. This position will report to the Manager of the User-Centered Design & Innovation team in the Advisor & Client Services environment and will be responsible for providing a consultative role to any project teams who have questions or need guidance on how to be in compliance with the various established Accessibility Standards & Policies - primarily focused on our client-facing technology platforms. This position will also work towards institutionalizing accessibility as a part of the Wells Fargo Advisors culture. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Work as an advisor to experienced leadership to develop or influence a team to understand how people use and access Wells Fargo technology
• Review and analyze moderately complex business, operational, or technical challenges that require an in-depth evaluation of variable factors
• Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of the Accessible User Experience policies, procedures and/or compliance requirements
• Collaborate and consult with peers, colleagues and mid-level managers to resolve Accessible User Experience issues and achieve goals; may lead projects, teams or serve as a mentor for lower level staff
• Serve as a Subject Matter Expert (SME) for questions and needs related to accessibility coding and design
• Promote accessibility within the organization; advocate accessibility and ensuring it is brought to the table for our client-facing technology platforms
• Deliver training to educate internal partners on the importance of accessibility
• Maintain accessibility standards for the organization and track areas of non-compliance, reporting associated defects and findings
• Act as a liaison between Wells Fargo Advisors and other lines of business embracing accessibility within Wells Fargo
• Consult and assist with resolution of accessibility-related policy risk and corrective actions assigned to Wells Fargo Advisors digital properties
• Participate in accessibility testing (with accessibility tools, assistive technologies, manual tools, etc.)
• Maintain and contribute to an on-line repository for storing accessibility related education, training, artifacts, and resources that are available to internal team members
• Remain up-to-date on the field of accessibility
• Interact with and educate 3rd party vendors and providers about accessibility, assist in addressing accessibility issues
• Evaluate future vendor for accessibility during the vendor selection process
• Work with Client and Financial Advisor platform support centers to address complaints and inquiries related to digital accessibility

Required Qualifications:

• 4+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of experience in Web Content Accessibility Guidelines (WCAG)

Desired Qualifications

• Experience conducting accessibility testing with a variety of tools such as, automated checkers (AXE, WAVE, etc.), desktop screen readers (JAWS, NVDA, etc.), mobile screen readers (VoiceOver, TalkBack), and keyboard only
• HyperText Markup Language (HTML) experience
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to operate effectively in a geographically dispersed organization
• Financial services industry experience
• Excellent verbal, written, and interpersonal communication skills
• Ability to develop and manage business relationships
• Strong project management skills including the ability to handle multiple projects concurrently
• Strong attention to detail and accuracy skills
• Basic understanding of coding languages

Job Expectations:

• Ability to travel up to 10%

Job Posting Locations:

• 2801 Market St. - St. Louis, MO
• 100% Remote work location is available for this position

Salary range is determined by location of the job.

The salary range displayed below is based on a Full-time 40 hour a week schedule:

Salary ranges:

$64,800-$117,000

$73,100.00 - $129,900.00

$80,400 - $143,000

$87,700 - $155,900

May be considered for a discretionary bonus

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.