Security Officer / Guest Services Specialist Details

Security Officer / Guest Services Specialist

UF Health Shands Hospital - Gainesville, FL

Employment Type : Full-Time

Job Opening Summary

Contributes to the safety and welfare of patients, visitors and staff by enforcing policies based upon regulatory requirements and customer needs. Greets patients/visitors to the assigned post and helps coordinate patient/visitor flow through site. Also provides information related to hospital, clinics and the local area in a friendly, upbeat manner. Proactively provides information to patients/visitors by using the different computer applications. Employee will proactively help with transportation needs and directions to local destinations and help facilitate making the patients'/visitors' interactions with UF Health a pleasurable experience. Patrols property to prevent theft or damage, responds to alarms, completes incident reports, provides escorts and general customer service, and responds to emergencies. Must be observant, detail-oriented and able to quickly identify risks and opportunity to improve customer outcomes. Independently facilitates communication and problem resolution between patients and other departments.

Must successfully pass an AHCA Level 2 screening for this position.

Minimum Education and Experience Requirements:

• High school graduate or equivalent.
• Three years of security or law enforcement experience required, preferably in a health care facility.
• Must have or be eligible to obtain a State of Florida Class "D" Unarmed Guard's license or have current police standards certification.
• One year of general office/hospitality experience.
• Excellent customer relations, including phone skills and verbal communication, a must. Demonstrates excellence in public contact skills (respect for others, courtesy, tactfulness).
• Demonstrates ability to problem solve, multitask, take on responsibility, prioritize and display initiative.
• Must be able to make appropriate decisions and operate with minimum supervision often in stressful situations.
• Must be flexible to work required shift.

Shift hours: 8:00 a.m. - 5:00 p.m., Monday - Friday