Security Dispatcher I 3rd Shift Details

Security Dispatcher I 3rd Shift

Texas Children's Hospital - Houston, TX

Employment Type : Full-Time

We are searching for a Security Dispatcher - someone who works well in a fast-paced setting. In this position, you will monitor and respond to automated building system alarms including fire protection, medical air/gas, refrigeration, pneumatic tube, access control, burglar alarm, Closed Circuit Television (CCTV), and utility systems in accordance with departmental and hospital policies and regulatory agency codes. You will dispatch and process work orders in the computerized maintenance management system (CMMS) to accurately document services requested, and actions taken to ensure customer satisfaction and to maintain a safe environment for patients, visitors, and staff.
Think you’ve got what it takes? Responsibilities

• Monitors and responds to automated building system alarms in accordance with departmental and hospital policies
• Responds appropriately to system alarms by identifying source of problem, performing required online adjustments, and/or providing technicians with appropriate information to resolve problem
• Handles incoming calls courteously and professionally to assess the services requested with no more than 4 complaints during a rolling 12-month period
• Dispatches Police Officers, Security, and Facilities Operations personnel by radio as required
• Documents work order resolution in CMMS in accordance with departmental procedures for timeliness and accuracy with 95% compliance
• Monitors daily operational logs and systems of equipment and Public Safety announcements
• Identifies and appropriately resolves maintenance deficiencies in assigned area to maintain space quality through improvement of efficiency, outcomes, and customer service
• Ensures effective communication and workflow for responsibilities in assigned area as demonstrated by maintaining good rapport and cooperative working relationships with internal and external customers

QualificationsBeing fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

• 
  High school diploma or equivalent required
• Stationary Engineer, 3rd Grade license preferred
• 3 years related dispatch experience required
• Certificate program with a minimum of 500 hours in service- related technology i.e. mechanical, electrical, security, or controls required
• 3 years security or police experience or experience as a service-related technician required
• Prior hospital experience preferred

Company ProfileTexas Children’s Pavilion for Women is a comprehensive obstetrics/gynecology facility and one of a select few hospitals nationwide that provides women, mothers and babies with a full continuum of high- quality, expert health care. Offering a full spectrum of maternal and fetal medicine services, including an array of fetal diagnostic procedures and highly specialized fetal surgeries, the Pavilion for Women is

connected to Texas Children’s Hospital via a two-story circular sky bridge to enhance patient care by providing physicians, staff and patient families with rapid access to other pediatric subspecialists. Three private OB/GYN practices, The Family Fertility Center, The Menopause Center and The Women’s Place – Center for Reproductive Psychiatry are all housed here. Additionally, we also recently opened a community-based OB/GYN practice in Pearland.

To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.