Seasonal Fraud Analyst, Full or Part time opportunity
SharperImage.com has a seasonal 5-month opportunity available for a full time Fraud Analyst. We are an American brand that offers consumers home electronics, air purifiers, gifts and other high-tech lifestyle products for sale online and through our catalog. We are in need of a highly motivated individual skilled in internet research techniques to assist us with fraud research during our Holiday sales season.
Duties
- Review analyze, and make fast accurate decisions on cases flagged for manual fraud review in a CNP (Card Not Present) environment.
- Verify customers using 3rd party search tools.
- Call cardholders to verify orders when applicable.
- Respond to chargebacks by
- Evaluating the complaint
- Researching the dispute
- Resolving the chargeback by preparing and submitting the required documentation required for the dispute code.
Skills
- Understanding of fraud prevention as it relates to e-commerce transaction
- Excellent attention to detail
- Proficiency with computers and strong typing skills
- Exceptional time management and verbal and written communication skills
- Strong analytical and problem solving skills
- Basic to intermediate Microsoft excel skills
- Professional manner and strong ethical code
Job Types: Full-time, Temporary
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Fraud: 1 year (Preferred)
- Microsoft Excel: 2 years (Required)
Work Location:
Work Remotely:
Work Location: One location