Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Essential Job Responsibilities:
Manage office services functions including but not limited to:
- Responsible for all phases of staff performance management (hiring, training, performance monitoring, etc.)
- Oversee daily workflow, productivity and adherence to stated SLAs and identifying trends and opportunities to streamline processes
- Complete daily and monthly reports for Sr Leadership.
Responsible for management of facility ensuring the site is fully operational and clean at all times which could include but not limited to:- Ensure the smooth and efficient operations of the site on a daily basis and identify areas of opportunity
- Ensure Health and Safety protocols are met for staff
- Oversee procurement, payables, and budget adherence for the site.
- Provide exemplary customer service to client including service enhancement & value added recommendations
- Ensure client SOP is adhered to in a consistent manner.
- Effectively manage site budget and maximize profitability through the efficient utilization of assets and site resources
- Identify cost savings/cost avoidance opportunities.
- In addition, at certain client sites, responsible for client's printing monthly chargeback reports, invoice uploads, monthly billing audits, volume reports, and KPI reports. Hosts process improvement calls, and frontline call hosting.
Requirements:
- Minimum 5 years direct management experience required including training and coaching staff and all phases of performance management. Bachelor's Degree preferred.
- Proven record of the highest level of customer service in a client facing role
- Ability to multi-task and work with minimal supervision
- Demonstrated ability to think quickly and make independent, sound decisions
- Assertive and resourceful; self-motivated; willing to ask questions and take initiative
- Possesses excellent communication and persuasive messaging skills both written and oral and be able to establish effective working relationships
- Proficient in Microsoft Excel, Word and PowerPoint
- Must be able to lift up to 50 pounds
- High school diploma or equivalent required
- Possess a minimum of 3 years experience in a leadership role
- Ability to multi-task and work with minimal supervision
- Possesses excellent communication skills both written and oral and be able to establish effective working relationships
- Proficient in Microsoft Excel, Word and PowerPoint
- Knowledge of Insurance a plus
- Must be able to lift up to 50 pounds