Scheduling Case Manager
Employment Type : Full-Time
Overview:Who we are.Dendreon is making the battle against cancer personal. Founded on the belief that the immune system holds the key to the future of cancer care, Dendreon is committed to the delivery of treatments that harness the power of the body’s immune system to attack cancer cells. If you are looking to positively impact the lives of patients, we want you to join our team. Headquartered in Seal Beach, California, and with sizable locations in Union City (Greater Atlanta), Georgia and Seattle, Washington, as well as countrywide Commercial and Medical Science Liaisons teams, we have a diverse offering of exciting opportunities.
What we do.
Vision – Pioneering the future of immunotherapy.
Mission – Making the battle against cancer personal through immunotherapy treatments that extend lives.
How we do it.
The Dendreon Way. We are a purpose-driven, value-based culture. At Dendreon, we…
- Put Patients First. Every day is a new opportunity to improve the lives of patients living with cancer.
- Act with Integrity. Be honest, transparent, and committed to doing what’s right in every situation.
- Build Trust: Building trust takes time. Engage teammates, be candid and transparent.
- Raise the Bar: Harness continuous improvement, foster innovation and elevate our people.
- Drive Results. Be accountable and execute – we win when everyone performs.
Primed for Growth - Contract/Partner Manufacturing Business UnitDendreon has been working in the cellular immunotherapy space for over 10 years and brings all the experiences that comes with developing a complex manufacturing process from clinical development through to consistent commercial production. Dendreon is unmatched in its patient logistics/operational functions, manufacturing excellence in cellular therapies and commercial sales team for cellular immunotherapies. Given this expertise, we plan to leverage these strengths to grow Dendreon's pipeline of products initially through contract manufacturing for partners and then patient operations and eventually commercial sales.
Are you ready?
Our high-performing organization challenges, develops, and rewards employees interested in pushing past typical career limitations. If you are passionate about helping patients and looking for a unique career opportunity, view our open positions to apply or refer a friend today.Responsibilities:- Create and maintain patient treatment schedules within the process constraints
- Makes informed, methodical decisions throughout a very complex process
- Obtains understanding of customer schedule preferences, and develops and implements methods to meet or exceed expectations
- Monitors and adjusts production activities required to support the logistics and manufacture of patient treatment schedules
- Input and maintain data related to patient treatments schedules within Dendreon’s proprietary scheduling system and CRM
- Liaise with internal and external partners to identify, anticipate and resolve issues in a timely manner
- Track, tend and report on department specific metrics
- Provides excellent customer service while meeting specific quality expectations
- Mentor and train internal partners for growth opportunities
- Recommend opportunities for process improvement; lead the development and implementation of supporting projects
- Manage high volume calls and e-mails in a professional and timely manner
- Develop collaborative working relationships, be a valued team contributor, and model Dendreon’ s corporate values
Qualifications:- Bachelor’s degree or equivalent experience
- 1-2 years related experience in production planning or scheduling within the healthcare industry preferred
- Outstanding customer service skills and written and verbal communications skills
- Strong analytical and problem solving skills
- Ability to multi-task and make decisions in a fast-paced, high-volume environment
- Accuracy, thoroughness and attention to detail
- Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
- Ability to learn and retain procedure, policy and system information
- Excellent attendance and punctuality
- Strong computer skills
Working Conditions and Physical Requirements:- Ability to sit or stand for extended periods of time
- Finger dexterity sufficient to use a computer and to complete paperwork activities
- Vision sufficient to use a computer, to read written materials and to complete paperwork activities;
- Hearing sufficient to communicate with individuals by telephone and in person
- May be required to work alternate shifts
- Job is performed in an office environment