Scheduler/Secretary Details

Scheduler/Secretary

Advocate Aurora Health - Chicago, IL

Employment Type : Full-Time

Position Requirements:
HS diploma or equivalent.
Prefers 2~3 years related experience in a healthcare setting (revenue cycle experience preferred), hospital, physician office or insurance company.

Applicable education may be substituted.
Basic knowledge of medical terminology.
Effective organizational and prioritization skills

Exhibits sophisticated interviewing, communication and negotiation skills.
Possesses intermediate math and business writing skills
Knowledge of office equipment
Computer literate
Demonstrated customer service skills.
Ability to work in a fast~paced environment with established time constraints and emotional and sensitive situations.
Employee is regularly required to sit, stand, walk, talk and hear.
Must possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of the job.
May bend, stoop, twist and reach in conjunction with the job requirements.
May lift files, reference books, supplies, and other documents up to 10 lbs.
May walk and push a wheeled cart with a computer and supplies weighing up to 50 lbs.
This is both a sedentary and active position.

Employee is regularly exposed to noise associated with working around others in an office setting.
May be exposed to a variety of illness and medical conditions.
Must be able and willing to work weekends, holidays and occasionally other shifts.
Must be able and willing to rotate work environments, ED, OP/ADM, Rover, Check~In, Phone Desk, etc.
May need to work shifts at off~site locations.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

Purpose:
Schedules, pre~registers and financially clears patients for rehabilitation, occupational and speech therapies and wound care services. Ensures prompt, courteous and expedient service to patients, physicians, physician office staff and participating hospital departments when answering phones and collecting information. Records accurate, timely, thorough and compliant demographic, insurance and clinical data in the scheduling and registration systems to ensure patients can be expedited through the registration process on the day of service. Interacts in a customer focused and compassionate manner to ensure patients and representatives needs are met and when appropriate, they understand the Medical Center's policies for resolution of financial liabilities.

Accountabilities:
Schedules patients ensuring accuracy of all information. Coordinates all information to ensure approprateness of services being scheduled. Collects, analyzes and records accurate and compliant demographic and clinical information in the scheduling system. Meets or exceeds productivity standards.
Performs revenue cycle activities that prevent payment denials, increase cash collections and assures appropriate financial disposition of account balances. Meets defined standards for quality. i.e., all components of the pre~reg process must be completed pre~service, including discussions with patients when necessary. Accounts should require minimal registrar intervention on the actual date of service.
Places reminder calls to pre~registered patients 24~48 hours prior to service date and ensures each accounts' financial clearance disposition is correct and easily identified for the date of service registrar.