Job Summary:
This position is a high volume call center environment. Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.
Job Duties:
- Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
- Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
- Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
- Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
- Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
- Performs all other duties as assigned.
Education:
High school diploma or GED is required.
Experience:
Three (3) years of related experience is required. Clinical experience is preferred.