Samsung Customer Service Rep Details

Samsung Customer Service Rep

2020 Companies - Maywood, NJ

Employment Type : Full-Time

Overview:

2020 Companies has immediate part-time technical jobs representing our client, Samsung Electronics America.

Job Details

We are seeking a driven and collaborative Level 1 Technician who has a focus in Customer Service and Android products.

Your Role as a Customer Service Technician is to:

• Work within the Samsung Service Center store in Maywood, NJ
• Deliver excellent customer service to support the Samsung Electronics America brand
• Perform Level 1 tech support and repairs
• Educate customers on the product interface
• Troubleshoot and diagnose device issues
• Expertly handle customer concerns
• Collect and process Out-of-Warranty payments
• Document all customer interactions via SEA's processing systems

We are looking for someone who:

• Has at least 1 year customer service experience
• Is an excellent communicator
• Enjoys a dynamic environment
• Is able to work nights, weekends, and holidays
• Has impeccable integrity and the ability to maintain customer confidentiality

What’s in it for you?

• Competitive Pay starting at $18.00 per hour
• Paid Weekly
• Paid Training
• Apparel and Equipment Provided

Upward Mobility at 2020 Companies

With 2020 Companies' rapid growth comes an exciting career path and professional development opportunities. We represent companies throughout the US across multiple industries affording unlimited growth. 2020 trains you to succeed in any environment, and equips you with the best technology and training to be flexible, engaging, and adept at solving problems. A typical career path starts here and progresses to high-level projects and opportunities.

Join the 2020 Team Today. Apply now for immediate consideration.

2020 Companies are an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Job Description:

• Greet, welcome and direct guests to appropriate center staff
• Answer, screen and forward any and all incoming phone calls, while providing center information when needed
• Help to ensure center opening and closing procedures are followed
• Maintain accurate log of incoming and outgoing parcel
• Preserve basic knowledge of Android OS, and Samsung products and service offerings
• All other duties as assigned by manager

Qualifications:

• High school diploma or equivalent required; Business degree preferred
• Ability to talk comfortably one-on-one, in crowded situations, and on the phone
• Commitment to customer satisfaction
• Professional appearance
• Microsoft Office Proficient