Define Hair is currently seeking our Salon Guest Services Coordinator/Concierge in our multi-service salon and spa company.
Our approach is 100% hands-on, and this is not your typical salon reception position. Our full concierge approach offers all digital iPad driven technology, a "front desk less" mobile (standing) environment, where managing customer care & salon flow is our top priority.
Ideal candidates must have a charismatic, friendly personality, enjoy and excel at sales offerings, guest handling and care, and intuitively manage salon flow & multiple departments. Previous salon front desk or customer care experience a PLUS. This multi-faceted, dynamic position is equal parts customer care & sales, and is the pulse of our salon company. We will provide you with the tools and training necessary to excel in this role, and the ideal applicant must bring a willingness to learn and an openness to coaching and feedback for optimal success!
Required Skill Sets & Competencies
- Ability to handle a fast paced, multi-faceted, customer care environment
- Ability and comfort working in a mobile, standing role during scheduled shifts
- Intuition to anticipate and predict salon flow to ensure a smooth visit from start to finish for each guest
- Ability to stand for long periods of time
- Excellent communication skills, both in person, in writing, and over the phone
- Strong time management, punctuality, and problem-solving and conflict resolution skills
- Attention to detail - learning and greeting guests by name, retail display organization and presentation, overall salon look and feel
- Ability to support retail offerings and stylist recommendations and "close the sale”
- Team player with excellent guest service, communication, and interpersonal skills
- Flexible and available to work varied shifts (a blend of afternoons, evenings and Saturdays)
- Frequently required to analyze and solve problems; observe and interpret people and situations; learn and apply new information and skills
- Strong guest service skills; regularly requires demonstrated poise, tact and diplomacy when interacting with those encountered in the course of work
- Social media interest and experience, and a passion for the beauty & fashion industry
- Previous salon experience in a guest services, spa or salon environment
** Keyholder position**
Essential Duties
Sales & General Concierge
- Measure total salon goals for daily service, retail sales and gift cards to hit monthly targets
- Actively promote salon services, retail, and special offerings while displaying an exceptional knowledge of products and services
- Effectively manage artists' schedules, scheduling appointments, initiating appointment reservations in salon
- Assist with daily social media channels, including but not limited to Instagram, Facebook, and daily story platforms
- Maintain and restock all guest areas such as coffee/snack bar, retail space, and promotional displays
Guest Experience
- Proactively build lasting relationships with guests to ensure satisfaction and increase retention
- Receive guest concerns and determine proper course of action
- Maintain highest professional standards of service, appearance, and behavior
- Ensure guests’ needs are consistently met in a courteous and timely fashion during each visit utilizing the 7 point service model
Define Team Benefits
Define Hair is an award winning salon in Ellicott City, and is conveniently located to Rts. 29, 100, & 95. Our artistic team is comprised of top certified colorists and skincare specialists. We are an all digital salon, offering iPad check out, online appointment reservations, and a full-service concierge experience. Our "front desk-less" environment provides the ultimate level of customer care for our guests, and truly defines our unique salon experience.
- proven, successful career path
- flexible schedules to provide a greater work/life balance
- competitive pay & sales based incentives
- high energy, mega motivated, collaborative culture
- tech savvy environment
- vacation benefits, insurance, IRA retirement with 3% company match
- Pay commensurate with experience
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
COVID-19 considerations:
We are currently practicing the highest safety measures, with masks required for all employees and guests, hand sanitation stations, and additional sanitation protocols
Education:
- High school or equivalent (Preferred)
Experience:
- retail sales: 1 year (Required)
- salon customer service: 1 year (Preferred)
Language:
Work Location:
This Job Is:
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- Open to applicants who do not have a college diploma
Company's website:
Company's Facebook page:
- https://www.facebook.com/definehairandskin
Benefit Conditions:
Work Remotely: