Salon Reception/ Concierge Details

Salon Reception/ Concierge

Define Hair - Ellicott City, MD

Employment Type : Full-Time

Define Hair is currently seeking our Salon Guest Services Coordinator/Concierge in our multi-service salon and spa company.

Our approach is 100% hands-on, and this is not your typical salon reception position. Our full concierge approach offers all digital iPad driven technology, a "front desk less" mobile (standing) environment, where managing customer care & salon flow is our top priority.

Ideal candidates must have a charismatic, friendly personality, enjoy and excel at sales offerings, guest handling and care, and intuitively manage salon flow & multiple departments. Previous salon front desk or customer care experience a PLUS. This multi-faceted, dynamic position is equal parts customer care & sales, and is the pulse of our salon company. We will provide you with the tools and training necessary to excel in this role, and the ideal applicant must bring a willingness to learn and an openness to coaching and feedback for optimal success!

Required Skill Sets & Competencies

• Ability to handle a fast paced, multi-faceted, customer care environment
• Ability and comfort working in a mobile, standing role during scheduled shifts
• Intuition to anticipate and predict salon flow to ensure a smooth visit from start to finish for each guest
• Ability to stand for long periods of time
• Excellent communication skills, both in person, in writing, and over the phone
• Strong time management, punctuality, and problem-solving and conflict resolution skills
• Attention to detail - learning and greeting guests by name, retail display organization and presentation, overall salon look and feel
• Ability to support retail offerings and stylist recommendations and "close the sale”
• Team player with excellent guest service, communication, and interpersonal skills
• Flexible and available to work varied shifts (a blend of afternoons, evenings and Saturdays)
• Frequently required to analyze and solve problems; observe and interpret people and situations; learn and apply new information and skills
• Strong guest service skills; regularly requires demonstrated poise, tact and diplomacy when interacting with those encountered in the course of work
• Social media interest and experience, and a passion for the beauty & fashion industry
• Previous salon experience in a guest services, spa or salon environment

** Keyholder position**

Essential Duties

Sales & General Concierge

• Measure total salon goals for daily service, retail sales and gift cards to hit monthly targets
• Actively promote salon services, retail, and special offerings while displaying an exceptional knowledge of products and services
• Effectively manage artists' schedules, scheduling appointments, initiating appointment reservations in salon
• Assist with daily social media channels, including but not limited to Instagram, Facebook, and daily story platforms
• Maintain and restock all guest areas such as coffee/snack bar, retail space, and promotional displays

Guest Experience

• Proactively build lasting relationships with guests to ensure satisfaction and increase retention
• Receive guest concerns and determine proper course of action
• Maintain highest professional standards of service, appearance, and behavior
• Ensure guests’ needs are consistently met in a courteous and timely fashion during each visit utilizing the 7 point service model

Define Team Benefits

Define Hair is an award winning salon in Ellicott City, and is conveniently located to Rts. 29, 100, & 95. Our artistic team is comprised of top certified colorists and skincare specialists. We are an all digital salon, offering iPad check out, online appointment reservations, and a full-service concierge experience. Our "front desk-less" environment provides the ultimate level of customer care for our guests, and truly defines our unique salon experience.

• proven, successful career path
• flexible schedules to provide a greater work/life balance
• competitive pay & sales based incentives
• high energy, mega motivated, collaborative culture
• tech savvy environment
• vacation benefits, insurance, IRA retirement with 3% company match
• Pay commensurate with experience

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

COVID-19 considerations:
We are currently practicing the highest safety measures, with masks required for all employees and guests, hand sanitation stations, and additional sanitation protocols

Education:

• High school or equivalent (Preferred)

Experience:

• retail sales: 1 year (Required)
• salon customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location:

• One location

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma

Company's website:

• www.defineofficial.com

Company's Facebook page:

• https://www.facebook.com/definehairandskin

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No