Employment Type : Full-Time
Department: Marketing MISSION STATEMENT: Guided by our POSITION SUMMARY Assists with the marketing and admissions functions including conducting Village tours and responding to inquiries and information requests. Establishes, monitors, updates, and maintains prospect files. ESSENTIAL FUNCTIONS 1. Respond to inquiries and provides sales information regarding the Village in a timely manner. 2. Schedule and conduct Village tours to provide education about Village and services to potential resident and or families by personally guiding through areas of the Village that provide current or potential future needs. 3. Assist with all sales and marketing efforts to increase referrals and reputation including but not limited to on-site events, off-site events (i.e. expositions, PVM sponsored events, etc.), outreach, networking and relationship building meetings. 4. Develop relationships with prospective residents to facilitate the sales process by identifying needs, keeping in contact, and providing following-up. 5. Sell the Village housing accommodations and additional services offered by the Village to prospective residents by using appropriate promotional material and communication. 6. Enter all leads into CRM database including website leads and conducts appropriate follow up in a timely manner. 7. Assist with information gathering and establish resident and prospect records including but not limited to: filing, revising and updating records, charts, etc., gathering required data and documentation, and data input 8. Promote housing accommodations and additional services offered by the Village to increase sales. 9. VEH/VOR: Assist with scheduling and conducting admission interviews answering inquiries, giving tours, and competing required forms for skilled nursing. 10. Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development. 11. Follow established policies and procedures including but not limited to: o Presbyterian Villages policies and procedures. o Safety policies and procedures. o Federal, state and local regulations. 12. All other duties as assigned ESSENTIAL COMPETENCIES ? Accountability - Ability to accept ? Listening - Ability to actively pay ? Relationship Building - Ability to form work-related problems. a meaningful and genuine connection ? Respect - Ability to show treat all with ? Communication, Written and Oral - work within given deadlines. ? Working Under Pressure - Ability to others using the spoken word and complete assigned tasks under stressful writing clearly and concisely. Ability to situations. Ability to address emergency follow verbal and written directions. and non-emergency situations calmly ? Sales Ability - Ability to use appropriate and thoroughly, applying common sense interpersonal styles and communication to the resolution of problems. methods to gain acceptance of a ? Customer Oriented - Ability to take ? Organized - Possessing the trait of religion, or job type. being organized or following a ? Detail Oriented - Ability to pay attention employee safety. to the minute details of a project or task. ? Judgment - The ability to formulate a sound decision using the available information. SKILLS & ABILITIES Education: Experience: Computer Skills: Certificates & Licenses: Valid Driver's License Other Requirements: PHYSICAL DEMANDS ? Stand ? Handling / ? Lift/Carry 10 lbs or ? Walk Fingering less ? Bend ? Vision (Near) WORK ENVIRONMENT Normal office environment, occasional walking through resident areas and may be exposed to communicable diseases if proper precautions are not followed. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Presbyterian Villages of Michigan (PVM) has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and PVM reserves the right to change this job description and/or assign tasks for the employee to perform, as PVM may deem appropriate. Job Type: Full-time Pay: $14.75 - $17.50 per hour Benefits: Schedule: Supplemental Pay: COVID-19 considerations: Experience: Work Location: Typical start time: Typical end time: This Job Is Ideal for Someone Who Is: Company's website: Company's Facebook page: Benefit Conditions: Work Remotely: COVID-19 Precaution(s):
FLSA Status: Non-exempt
Reports to: Sales & Marketing Manager
Amount of Travel Required: 0-25%
Positions Supervised: None
Christian heritage, we serve seniors of all faiths and create new possibilities for quality living.
Essential Duties
? Patience - Ability to act calmly under responsibility and account for his/her stress and strain, and of not being hasty actions and deliver upon expectations. or impetuous.
? Problem Solving - Ability to find a attention and seek to understand. solution for or to deal proactively with
? Tactful - Ability to show consideration with our residents, each other and the for and maintain good relations with community. others.
? Time Management - Ability to utilize the dignity and worth. available time to organize and complete
? Autonomy - Ability to work product, service, or idea. independently with minimal supervision.
? Diversity Oriented - Ability to work care of the customers’ needs while effectively with people regardless of following company procedures. their age, gender, race, ethnicity,
? Safety Awareness - Ability to identify systematic method of performing a task. and correct conditions that affect
High School Graduate or General Education Degree (GED)
One year, marketing, public relations, sales or admission experience preferred.
Must have ability to operate a computer
Proficient with MS Excel, MS Outlook, MS Word, MS Publisher, and MS PowerPoint
Knowledge of medical terminology preferred
Must have ability to work a flexible schedule including evenings and weekends as assigned.
Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Under Michigan law only, any individual who needs a reasonable accommodation to perform the essential duties of the position they hold or seek must make a request, in writing, within 182 days of the day he/she knew or should have known of the need.
Masks are required to be worn on our campus.