Salesforce Project Manager
Employment Type : Full-Time
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Description
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. We are looking for a Senior Project Manager responsible for working with the delivery team to maintain high levels of customer satisfaction throughout the project implementation.
Req. #275560915
#LI-DNI
#LI-DNPWhat You’ll Do- Project Management:
- Lead the successful implementation of large scale, enterprise Salesforce projects through effective scope, timeline and budget management
- Develop, maintain and manage detailed project plans, RAID logs, and critical path items for all assigned initiatives
- Manage the Software Development Life Cycle (SDLC) using Agile and Predictive Agile delivery methodologies
- Use a variety of delivery management tools to manage Sprint progress, Sprint reviews, Sprint retrospectives, resource capacity and Level of Effort
- Be the primary customer interface and perform project management activities that ensures adherence to Salesforce leading practice and governance
- Facilitate meetings, mentor teams of junior resources and effectively manage customer escalations
- Perform effective project closure activities at the completion of the project to include final billing, launch assessment readiness, customer handoff, project retrospective, and customer satisfaction survey
- Oversight of Project Delivery Teams:
- Monitor and review project progress and timelines; adjust schedules and plans as required and identify and resolve issues and risks to ensure successful project execution
- Ability to weigh business and technical requirements to produce project plans and estimates
- Track utilization of project resources and manage this against the resource allocation and budget
- Communicate project status and progress to customer stakeholders, executives and key internal stakeholders
- Direct and oversee multiple development streams to ensure design consistency and interoperability
- Identify, analyze, prioritize, mitigate and communicate project risks and issues and present solutions and options to key stakeholders
- Manage and communicate with remote development teams during non-traditional business hours
- Financial Accountability:
- Validate customer invoices for documented hours and expenses according to the terms of the contract
- Collaborate and coordinate the project scope through effective change control leveraging the delivery team
- Manage the expectations, negotiation and communication with project key stakeholders while being responsible for all budgeting decisions associated with the projects
- People Development:
- Inspire project teams to collaboratively work with each other as well as with customer teams
- Lead and manage teams through influence while also functioning as an individual contributor
- Coach and mentor, the project delivery team to improve overall delivery team effectiveness
- Facilitate communication and resolve conflict
Requirements- Experience in an Enterprise Management Consulting environment
- 3+ years’ experience delivering agile, waterfall or predictive agile Enterprise Salesforce or CRM projects
- Confident and thoughtful personality with the ability to adapt styles to multiple types of customers and personalities
- Successful track record serving as the project manager for enterprise CRM implementation and technology initiatives
- Extremely strong written and verbal communication skills, executive level presence and experience working in a client advisory role
- Salesforce.com, CRM implementation and Agile/Predictive Agile delivery experience required
- Scrum Master certification preferred
- Bachelor’s Degree or equivalent experience
- Willingness to travel (up to 50% depending on location and assigned teams) that includes occasional international travel
What We Offer- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
Additional- Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit a EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative
- This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process
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