Sales Support Analyst - Charlotte, MI Details

Sales Support Analyst - Charlotte, MI

REV Group - Charlotte, MI

Employment Type : Full-Time

Additional Locations:

Requisition ID: 12442

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs and chassis. Driven by a commitment to quality and innovation, Spartan and its portfolio of brands Spartan Fire Apparatus and Chassis, Smeal Fire Apparatus, and Ladder Tower (LT) offer a broad range of apparatus to meet specific requirements and demands of the fire service industry. Spartan has a rich history in fire apparatus manufacturing with over 250 years of combined experience. This acquisition enhances REV’s product offering in its Fire Group within its Fire & Emergency segment.

The Sales Support Analyst position will be responsible for entering orders including pricing validation, inputting data into company systems, preparing apparatus user manuals and transportation documentation, and tracking and analyzing quotes and orders. Additionally, this role may assist in quotation reviews and approvals and merchandising through the company store.

JOB RESPONSIBILITIES:

• Adhere to defined processes to provide routine and consistent follow up to both internal and external customers
• Coordinate, review and facilitate processing of emergency response quotes and/or orders through established sales/transaction processes
• Effectively communicate with internal and external customers
• Accurately enter all data and information into multiple electronic systems and formats (Quote & Order Software/AS400/ ERP/Microsoft Office suite, Scheduling Systems)
• Assemble Technical Manuals and shipping documents
• Identify effective process improvements
• Interact with outside and inside sales team, external customers, and dealers
• Work cross functionally with Finance for billing adjustments, as well as a number of other internal teams
• Other tasks as assigned

QUALIFICATIONS:

• Associates Degree (preferred), three to five years related experience with quote and order processing/manufacturing/customer service, or equivalent combination of education and experience
• Proven ability to accurately enter information and data into electronic systems
• Proficient in use of Microsoft Office, Database Systems, Sales Management tools and systems
• Versatile, flexible, and a willingness to work with changing priorities
• Strong and consistent attention to detail
• Self-motivated with the ability to stay on task
• Creative and innovative team player

• Strong:

• Communication skills, written and verbal
• Leadership attributes and interpersonal skills
• Organizational, problem-solving, presentation, and analytical skills

High School Diploma or GED required Associates or Technical Degree preferred

3+ years experience with quote and order processing / manufacturing / customer service.

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

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