Sales Operations Manager Details

Sales Operations Manager

Hinge Health - San Francisco, CA

Employment Type : Full-Time

Hinge Health is pioneering the world's most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching, physical therapy, and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.
4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $436M to date and has 500+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.
As a member of the Commercial team, the Commercial Operations Manager is instrumental in supporting our quickly growing Commercial organization while building out the systems and processes that will drive Hinge Health to the next level. The ideal candidate is an experienced Salesforce administrator, has a track record of managing the day-to-day sales operations, and possesses a high attention to detail.
Please include a cover letter on why you'd be a great fit and share one of your data-driven insights that improved your B2B sales team’s performance.
WHAT YOU'LL ACCOMPLISH

• Act as the guardian of the salesforce database, and improves on data quality, hygiene, and standardization.
• Deliver B2B sales and OKR reporting for Hinge executives and commercial leadership.
• Own the intake process for ongoing and ad hoc commercial operations requests.
• Use data to increase efficiencies in the sales process, closely monitor sales performance at all stages of the funnel, and provide continuous recommendations for improvements.
• Support the evolution & integrity of the commercial team’s tech stack.
• Collaborate cross-functionally to establish and maintain scalable best practice processes across sales operations, finance, marketing, and partnerships.

WHAT WE'RE LOOKING FOR

• Expert Salesforce administrator with the ability to create complex dashboards & reports, custom report types, processes & workflows, etc.
• Data driven with a high attention to detail.
• Curious - keeps up to date on new developments & best practices in sales operations across multiple industries.
• Entrepreneurial with an ability to create and follow plans yet flexible enough to respond to change while balancing multiple projects and priorities.
• Strong and efficient communicator (both written and verbal).
• Desire to learn, grow and develop as early member of the commercial operations team, and mentor to future team members
• Passionate about the intersection of technology and healthcare

WHAT SHAPES OUR COMPANY

• Trust: We trust our teammates to always act in the team and company’s best interest
• Hustle: We’re creative, we’re unrelenting, we find a way
• Effective communication: We’re prompt and concise
• Learn-it-all (vs know-it-all): We’re always willing to learn
• Frugal: We don’t waste money and especially not time

WHAT YOU'LL LOVE ABOUT US

• Competitive compensation with meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
• FSA/HSA accounts
• Family & fertility benefit through Maven Clinic
• 401K match
• 3 months paid parental leave
• Professional Development budget
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.
Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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