Description: The sales manager is the trusted leader of the sales department in their Rent-2-Own store. The sales manager must create a growth environment for his/her team and a great place for customers to shop and make payments. They must make certain that their branch demonstrates the essence that is r2o.
Reports To: Store Manager/Assistant Manager
Success in this role is determined by the team that works for each manager and how well they perform. The store metrics that are most vital when evaluating are revenue, profit and growth in leading indicators (customers and potential).
A sales manager will be evaluated on the following big 4 criteria-both the results in each area and the activities they performed to get those results.
- Lead your people. The most essential role for our sales managers is to lead their folks.
- Create a healthy environment where people want to come to work
- Communicate openly and honestly and frequently about performance
- Provide direction to keep them focused on important objectives
- Provide appreciation and support
- Teach them the the tools and give them the training they need to be successful
- Be approachable at all times
- Find and be able to hire great people
- Manage the Sales Process. Nothing starts without a sale. Stores that rent a bunch (more than 16% of their AOR) will continue on a growth trajectory.
- Communicate and execute the corporate promotions
- Teach and constantly monitor salesmanship
- Present a perfect showroom
- Make certain that all traffic is handled with the urgency it deserves
- Get the entire team involved a sales culture
- Own the Solicitation Process
- Delegate and follow up on daily responsibilities
- Provide your sales team with the “who” they should be targeting and the “what” they can offer.
- Make sure outdoor solicitation/B2B is always available for all departments
- Lead the store’s Facebook/social media marketing
- Get the right rates on all the agreements being typed up. Conscious of the terms, turns, margins and discount rate
- Use free time to acquire customers. Stay within guidelines set by management
- Generate the non-product related income at a high level, which allows us to deliver the best prices in the marketplace
- Be certain that the sales team is conducting data integrity with every payment and new customer to assist the collections department.
- Understand and be able to teach where to find products.
Additionally, any sales manager at Countryside may be required to do work outside the above as assigned by management.
The collections manager is the trusted leader of the collections department in their Rent-2-Own store. The collections manager must create a growth environment for his/her team and a great place for customers to shop and make payments. They must make certain that their branch demonstrates the essence that is r2o.
Reports To: Store Manager/Assistant Manager
Success in this role is determined by the team that works for each manager and how well they perform. The store metrics that are most vital when evaluating are revenue, profit and growth in leading indicators (customers and potential).
A collections manager will be evaluated on the following big 4 criteria-both the results in each area and the activities they performed to get those results.
- Lead your people. The most essential role for our collections managers is to lead their folks.
- Create a healthy environment where people want to come to work
- Communicate openly and honestly and frequently about performance
- Provide direction to keep them focused on important objectives
- Provide appreciation and support
- Teach them the the tools and give them the training they need to be successful
- Be approachable at all times
- Find and be able to hire great people
2. Manage the collections process. Collecting what is owed is paramount to a profitable store. The standards must be met (% collected, closes, returns) to be optimally profitable.
- Get the customer started right with approval, data, agreement and ways to pay
- The good call done effectively to verify the start and prevent the first mishap
- Ensure there is timely and enough attempts to contact late customers
- Be sure that your store is creative in ways to make contact with late customers
- Make being later in your store harder with progressive approach to communication
- Verify that collectors are asking for the money and solving the issues that exist for customers
- Help remove obstacles that get in the way of collections
- Be certain that customers that return do so with grace and know they are welcome back
3. Assist in Customer Acquisition
- Make sure collectors are running lost customers during their daily runs.
- Help with outdoor/business to business marketing
- Be willing and able to help customers find products, quote a price, and be able to close the sale.
4. Assist in Inventory Control
- Make sure all collectors are making time for refurbishing product
- Be able and willing to assist in showroom set up
- Make sure everyone in your department is processing returns/service/loans correctly.
- Manage new customers limits
Additionally, any collections manager at Countryside may be required to do work outside the above as assigned by management.
Plus, the average effective hourly rate in 2021, with bonuses included, was $21.75!
Requirements: Skills required for consideration: Hunger to achieve results, Willingness to take complete responsibility, Teachable and agile, Urgent in dealing with customer and people matters, Confidence in decision making, Clear and concise in communication, and has shown the ability to lead a team or group of people effectively.