Sales Associate Details

Sales Associate

Holcomb Bridge Ace Hardware - Norcross, GA

Employment Type : Full-Time

About Holcomb Bridge Ace Hardware

Ace Hardware Corporation is the nation’s leading hardware retailer-owned cooperative, with more than 5,000 domestic and international stores and 17 U.S. distribution centers. Ranked among the top 25 of all U.S. retailers by revenue, Ace has also ranked “Highest in Customer Satisfaction with Home Improvement Retail Stores" for 11 consecutive years, according to J.D. Power.

Our independently owned location in Peachtree Corners, GA is currently seeking a Full or Part Time Retail Sales Associate to become an integral part of our team! You will be responsible for selling products and services in a retail setting in order to drive company revenue. We are a retailer that believes in work/life balance, and therefore offer a fixed weekly schedule that gives you the ability to plan ahead!

If you are passionate, driven, and motivated to help people find solutions to everyday problems, consider sharing your talent with us. Join us in continuing our legacy of making Ace “the helpful place”.

Essential Duties & Responsibilities include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Holcomb Bridge Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Retail Sales Associate Qualifications:

• Previous experience in sales, customer service, or other related fields
• Background in paint, hardware, power equipment, plumbing, electrical, or handyman services strongly preferred.
• Ability to thrive in a fast-paced environment
• A genuine enjoyment of helping others, and the ability to build rapport with repeat customers
• Excellent verbal communication skills

Education/Training
High School or GED equivalent.

Physical Demands
Standing, walking, lifting (up to 70lbs) and climbing.