Sales Associate
Employment Type : Full-Time
About Old Forge & Inlet Department Stores
The Sales Associate Is responsible for register transactions involving the sale and/or return of merchandise. The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following.
Customer Service:
- Provide a positive representation of Inlet Ace, LLC.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Possess a friendly outgoing demeanor; work well with customers as well as associates.
- Answer & monitor all calls and pages promptly, courteously and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
- Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
- Assist in creating a positive, professional and safe work environment.
- Assist with receiving, pricing and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness and cleanliness of the checkout areas, sales floor, stock room, entrance doors and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets through the store.
- Provide assistance to Department Specialists, i.e. price changes, special orders.
- Ensure signage is current throughout the store.
- Follow all cash register transaction procedures.
- Communicate any Store Support Center issue to the Manager for follow up.
- Communicate any merchandising, cost control or sales idea to the Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
Other Essential Requirements
Education/Training
High School or GED equivalent.
Experience
Formal retail experience preferred.
Basic computer skill preferred.
Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.