SALES ASSOCIATE JOB DESCRIPTION:
Orangetheory Fitness is a trendsetting franchise fitness organization with over 1,200 locations open in the United States. We are currently seeking qualified Sales Associates at our studio locations in Illinois.
The Sales Associate role assists in running all front of house fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
At Orangetheory Fitness, we often refer to the Sales Associate role as "Orange Ambassador" because we do not promote "selling" Orangetheory Fitness, rather our goal is to share an experience with our customers. We introduce people who are looking to better themselves to a tried and proven program that delivers results. For more information, please visit www.orangetheoryfitness.com to learn how we use scientifically-proven concepts to push bodies to their best. This workout helps build strength, increase energy, surpass workout plateaus and tone and shape your body like nothing else.
SALES ASSOCIATE JOB DUTIES INCLUDE:
- Establish and maintain an effective referral program
- Maintain accurate records using established OTF sales systems
- Conduct telephone inquiries/follow up calls/customer care calls
- Lead OTF studio previews with prospects and/or fitness program holders
- Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
- Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
- Participate in 1-2 OTF scheduled workouts per week
- Maintain an organized and clean lobby/front desk area
- Responsible for processing accurate cash and credit card transactions
- Follow up and follow through activities with all prospective clients
- Respond immediately to member requests, inquiries and concerns
- Proper onboarding of all OTF clients through the use of Client Intake Forms and FP Agreements
- Work closely with Fitness Team to ensure that processes are fulfilled
- Responsible for attending and participating in all relative OTF training programs
EMPLOYMENT BENEFITS:
- Additional compensation with sales commission structures
- Monthly bonuses upon meeting monthly sales goals
- Potential new hire bonus
- Medical benefits offered to full time employees (30 hours or more)
- Paid trainings
- Multi-studio growth opportunities
- Orangetheory uniforms provided
- Complimentary membership
- Excellent customer service skills
- Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
- Solid verbal and written communication skills required
- Ability to multi-task and excel in a busy environment.
- Functional computer skills required – MS Office basic programs (Word, Excel), Internet, basic computer program software use
- Health & Fitness minded people strongly preferred
- High school diploma required
- Ability to work and function in an ORANGE TEAM environment (orange is more than a just a color, it's an attitude)
- Flexible to work day, evening and/or weekend hours as needed