Sales Assistant/BMW Genius (product specialist)
Assists the sales department by helping to:
- Greet customers promptly and help direct them to the correct employee
- Ride along on demonstration drives if needed/when salesperson is busy
- Share enthusiasm and product knowledge with the customer during vehicle presentation part of the sale
- Pull up inventory for customer if needed
- Run cars to gas station/car wash if directed by sales manager
BMW Genius requirements
- Learn the BMW product so that you can assist customers in making the correct purchase decision in conjunction with the salesperson
- Be a point of knowledge to assist the sales department if needed
- Take quarterly/annual manufacturer required online training
- Perform customer follow up calls/emails after the sale to assist customers further with any questions/issues that may arise
- Schedule and perform in-person Encore (second+) deliveries after the original sale date to further assist customers and drive customer loyalty and satisfaction
- Schedule and perform virtual second deliveries (phone appointments/zoom/facetime calls)
- Additional tasks as designated by sales manager