Employment Type : Full-Time
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Sales and Strategy Client Experience Group Manager within PNC's Mortgage organization, you will be based in Downer Grove, IL
The ideal candidate will have strength in Legal and Compliance; Reporting and Analytics; Branch Cross Sell; MLO training and Risk Management.
Job Description
Collaborates with and supports senior leaders in implementing the business plan and executing strategic initiatives for a Line of Business. Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to the executive team.
Develops strategies and tactics that proactively create readiness at the front line. Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes.
Creates and leads governance process to prioritize strategic initiatives. Ensures adequate capacity to support successful execution of business priorities.
Defines and directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level.
Leads a team of managers and individual contributors. Manages and develops talent within Retail Planning and Readiness team.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Competencies
Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Knowledge Of Sales Channels – Knowledge of and ability to coordinate multiple and diverse options for selling an organization's products and services.
Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
Program Management (M0260) – Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources, to achieve program objectives.
Sales Function – Knowledge of and the ability to conduct daily and strategic activities in an organization's sales function.
Strategic Sales Planning – Knowledge of sales principles, processes, techniques and tools; ability to develop sales plans that are future-oriented, support business strategy and reflect understanding of emerging, as well as existing, opportunities and markets.
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
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