Employment Type : Full-Time
About Us WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community. About the Opportunity As a Community Associate, you’ll be the primary point of contact for the Community and act as the “face” of your location! You will report to your building each day to support the Community Management team in building a welcoming and collaborative community environment while ensuring your building is up to operational standards. In this role, you’ll: Front Desk Management: Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar. Greet members and guests with a warm and welcoming demeanor. Ensure all visiting guests are properly signed-in. Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. Keep the front desk clean and organized. Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc. Events and Membership Engagement: Know and explain policies and procedures and communicate, inform, and update members on building issues. Identify and execute opportunities to connect members with each other. Help with driving the highest levels of member satisfaction. Assist with member retention initiatives. Help with initiatives related to enhancing member experience and creating operational efficiencies. Building Operations and Management: Track, audit, and organize keys/keycards collected and distributed. Manage keycard stock and request new inventory as needed. Review location’s Emergency Action Plan and ensure all equipment is onsite. About You We’d love to hear from you if you meet the qualifications below: Customer service and/or sales experience is a plus. Must have strong verbal and written communication skills. Outstanding interpersonal and multitasking skills. Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion. Passion for entrepreneurial communities. Passion and understanding of WeWork’s mission and values. Proficient in basic computer skills. Life at WeWork Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here. As part of our commitment to health and safety, WeWork - like a growing number of employers - is requiring all U.S. employees to be fully vaccinated for COVID-19 as a condition of employment, absent a legal exception for reasonable accommodation. We provide unvaccinated new hires a 45-day grace period after their start date to get fully vaccinated or, if eligible, obtain a reasonable accommodation. If you believe that a legal exception may apply to you, please still apply for any role(s) you are interested in and, if you are hired, you will receive instructions on how to request a reasonable accommodation after your start date. Please note that roles that require in-person work - currently, within our Community (excluding Member Experience), Facilities Management (including Security), Sales (excluding Sales Ops), and Member Technology teams - will not be eligible for work-from-home as an accommodation because it poses an undue hardship on our business.