Position Summary:
Each guest will be welcomed and acknowledged with Southwest Hospitality Management's culture of positive customer service. We are responsible for ensuring we provide the highest level of guest services and that our standards are met and maintained at all times. Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness are met. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Duties and Responsibilities:
- Come to work on time.
- Able to work a flexible schedule.
- Uniform and personal appearance is kept clean and professional.
- Acknowledges and greets guests in public areas with a warm friendly greeting.
- Ability to courteously engage with, to attentively listen to and respect diverse groups of guests.
- Be familiar with all hotel services, features and local attractions to respond to guest inquiries accurately.
- Perform quality cleaning to meet required standards within set time limits.
- Clean guest rooms in accordance with Brand Standard methods and requirements.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Hotel requirements.
- Update status of rooms cleaned on assignment sheet, note discrepancies.
- Report any damages to the Supervisor, note maintenance deficiencies on work orders.
- Maintains a clean, safe, hazard-free work environment at all times.
- Report accidents, pertaining to guests or personal injury immediately.
- Return and restock cart at end of shift.
- Ensure security of assigned master key.
- Turn in lost and found items immediately.
- Attends scheduled meetings and necessary training sessions as requested.
- Understands the emergency procedures for the entire Hotel.
- Maintain confidentiality of guest information and pertinent hotel data.
- Comply with the hotel's Policies, Procedures and Code of Ethics.
- Performs other duties as required or assigned.
Physical, Mental and Environmental Demands:
- Must be able to perform job functions with attention to detail, with efficiency and under time constraints.
- Must be able to lift, push and pull 25 lbs. and carry up to 25 lbs.
- Must be able to bend, reach, kneel, twist and grip items while working in guest rooms.
- Be able to work in a standing position for long periods of time (up to 9 hours).
- Follow directions thoroughly and work with minimal supervision.
Skills, Educational Background and Experience:
- High School Diploma or GED required.
- Customer service skills and communication.
- Able to organize, plan ahead and manage workload.
- Work cohesively with co-workers as part of a team.
- Ability to work effectively in a fast-paced environment.