Employment Type : Full-Time
Primary City/State: Department Name: Work Shift: Job Category: Primary Location Starting Range: In accordance with Colorado’s EPEWA Equal Pay Transparency Rules. Join our Culinary Services team in Northern Colorado. When you do, you will be working alongside our staff in the kitchen and on the floors. Room Service Attendants help prepare room service trays, deliver trays to our patients, clean patient trays, and help out in the kitchen . As a Room Service Associate, you will be an ambassador of Banner Health as you serve our patients and as part of a close knit team in the kitchen. We have positions open at North Colorado Medical Center, McKee Medical Center and Banner Fort Collins Medical Center. There are part-time and full-time openings. The shifts for this role are 6 a.m. to 2:30 p.m. or 11:30 a.m.-8:00 p.m. with weekend and holiday availability needed. If you like a fast-paced job where you're always on the move, bring your energy to the Banner team and apply today! Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. POSITION SUMMARY
This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.
CORE FUNCTIONS
1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
6. Maintains food handling and sanitation standards to meet licensing agency requirements.
7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through 1 - 2 years of related experience.
The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.
PREFERRED QUALIFICATIONS
Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred.