The Fairfield Inn & Suites, Menifee is a new build hotel, who currently looking for a Guest Room Attendant to join as a Full-Time Associate - flexible schedule. Position requires to work AM and/or PM shifts including Weekends.
JOB OVERVIEW
Responsible for providing our guests with clean and appealing guest rooms and hallways. Responsible for providing clean and welcoming public areas throughout the hotel.
WORK HOURS
Associate will work mostly day shifts, both weekdays and weekends. Some overtime may be required.
EDUCATION/EXPERIENCE
- No prior experience or training.
- Previous guest room attendant in a full service hotel.
ESSENTIAL SKILLS
- Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
- Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
- Ability to plan, prioritize, organize, maintain concentration, and complete all rooms assigned.
- Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
- Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with co-workers as part of a team.
- Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
- Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
- Ability to understand and carry out instructions in verbal, written or diagram form.
- Ability to understand Guests’ service needs.
- Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
- Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
- Ability to interact with people, particularly in resolving complaints and problems.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Keep work area clean and neat, free from dust and litter.
- Loads carts with supplies needed to perform duties.
- Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
- Change bed linens and makes bed.
- Vacuum carpet. Moves furniture as needed to clean.
- Dust and clean all furniture including picture frames, bed frames, lamps, TV’s, armoires, desks, etc.
- Clean mirrors, surfaces, windows, walls, etc.
- Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
- Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
- Empties wastebaskets.
- Ensure guest room set up complies with standards.
- Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
- Turns in all Lost & Found items following the standard procedures.
- Fills out assignment sheet as each room is completed. Radio the front desk once a room is completed.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
- Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Be a Team Player and encourage the teamwork attitude among staff.
- Attends department and as necessary, inter-departmental meetings.
- Notify management of any pertinent information related to shift activities.
- Be knowledgeable in all hotel emergency procedures.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
- Ensures total guest satisfaction.
- Follow supervisor’s instructions and performs other duties as directed or assigned.
SECONDARY JOB DUTIES
- Assists in the laundry to wash, dry and fold linens and terry.
- Assists with cleaning and organizing store room as needed.
- Cleans ceilings.
- Moves heavy furniture.
- Strip and make rollaway beds.
The Towneplace by Marriott provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends
Work Location:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Work Remotely:
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place