The Clinical Applications Specialist is responsible for providing clinical customer support by interfacing with sales and service personnel to effectively implement Nihon Kohden Patient Monitoring Systems into the customer sites.
Target salary is $85,000 or above, depending on years of experience and expertise.
ESSENTIAL FUNCTIONS AND MAIN DUTIES
- Responsible for implementing the Nihon Kohden Clinical Partnership Program in the United States, its’ territories and Canada.
- Responsible for developing and delivering a customized training and support plans for Nihon Kohden equipment at customer accounts.
- Responsible for leading implementation teams to complete the project on time, safely and to the customer’s satisfaction.
- Responsible for providing ongoing customer support either in person or by telephone.
- Responsible for making travel arrangements according to company policies and completing expense reports within designated timeframe.
- Responsible to update product knowledge as product operations or features change.
- Responsible for remaining clinically knowledgeable and competent and for maintaining an active nursing licensure.
- Responsible to manage time wisely and efficiently and to accomplish assignments within established timeframes.
- Responsible for submitting required documentation within designated timeframe.
- Adhere to all company policies, procedures, and business ethics codes.
- Duties may be modified or assigned at any time based on business need.
QUALIFICATIONS
Education / Certification / Experience Required:
- Bachelor’s degree in nursing
- Must possess a valid unrestricted nursing license issued within the United States. Valid driver’s license and good driving record are required.
- 3+ years of experience in critical care with knowledge of hemodynamics and the ability to troubleshoot complex critical nursing issues. EKG rhythm interpretation is required.
Competencies Required:
- Excellent verbal and written communication skills. Presents a professional image at all times with an above average skill in customer service.
- Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals
- Ability to write reports and business correspondence
- Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization, and use technology to present complex information to customers
- Working knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; the ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to be flexible with schedule and ever-changing working environments
- Highly organized with a great attention to detail
- Must be self-motivated and have the ability to be managed remotely
- Able to work effectively both independently and in a collaborative team environment
PERKS AND BENEFITS
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- Paid Time-Off
- Group Insurance Plans
- FSA, HSA
- 401(k)
- Company Bonus
- Vacation Donations
- Car Allowance Program
- Wellness Program
- Volunteer Day
- NK University
- Tuition Reimbursement
- Professional Development
- Discounted Tickets
- Employee Referral Bonus up to $4,000
WORKING CONDITIONS
SCHEDULE: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.
PHYSICAL: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication in English. More specific details may be provided as needed or requested.
TRAVEL: Approximately 80%
ACCESS to CUSTOMER SITES: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America’s official EEO policy statement follows. In keeping with this policy, Nihon Kohden America will continue to recruit, hire, train, and promote into all job levels the most qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. Similarly, Nihon Kohden America will continue to administer all other personnel matters (such as compensation, benefits, transfers, layoffs, company-sponsored training, education, tuition assistance, and social and recreational programs) in accordance with Company policy. Nihon Kohden America bases employment decisions on objective standards as much as possible in the furtherance of equal employment opportunity.