Reverse Logistics Manager
Employment Type : Full-Time
Changing the world is all in a day's work at Chamberlain Group. Join us at the Chamberlain Group as a Reverse Logistics Manager based in our office in Tucson, AZ!
This is a role within CGI's Operations and Supply Chain group. A successful incumbent is expected to be (i) Responsible for returns associates and processes to ensure safety and service objectives are met while considering cost and asset utilization, and (ii) Oversee all points of RGA (Returns Good Authorization) process including close coordination with sales, customer care, and reserve logistics operations.
Reverse Logistics Manager Experience:
- Bachelor’s Degree in Business, Engineering, Supply Chain, or equivalent experience
- 5 years’ experience working in an environment of Reverse logistics, Supply Chain Management, Finance, Volume Planning, Returns
- High level of proficiency in Excel and data analysis
- Experience with ERP systems required, experience with SAP highly desirable
Reverse Logistics Manager Responsibilities:
- Responsible for returns associates and processes to ensure safety and service objectives are met while considering cost and asset utilization
- Oversee all points of RGA (Returns Good Authorization) process including close coordination with sales, customer care, and reserve logistics operations
- Work with Quality organization to track, understand and coordinate activities on product returns (RMA’s) and work with cross-functional team members to drive activities to address and reduce associated returns (e.g. product design changes, customer support training aids, etc.)
- Develop short and long term goals for reverse logistics department which improves customer satisfaction while maximizing product recovery
- Develop and maintain reporting metrics and presents data with a clear point of view so that insights can be used to help drive process and reverse logistics business strategy
- Lead cross-functional meetings to develop process improvements and system enhancements to facilitate the return and reverse logistics process
- Develop and execute continuous improvement cost savings processes across the reverse logistics network
- Collaborate with senior leaders & field operations across company to continually identify data-driven opportunities, build cross-functional buy-in and commitment and deliver on innovative solutions to challenging operational problems
- Work with sales and marketing to streamline customer experience and reduce reverse logistics cost by establishing return good policies and assist with development of retail sales agreements
- Protect CGI’s reputation by keeping information confidential
- Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
- Contribute to the team effort by accomplishing related results and participating on projects as needed
For Immediate Consideration:
Please submit your resume via our career page at
http://www.chamberlaingroup.com/careers/
Share our immediate openings with your circle of friends, business Associates and family members. We have awesome opportunities.
This opportunity offers a competitive base salary and excellent benefits including medical, dental, vision, 401(k) with company match and in-service bonus, and more! We're an organization who values its human capital and provides support to assist its employees succeed.
Chamberlain Group is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.