Return Agent Details

Return Agent

Avis Budget Group - Pensacola, FL

Employment Type : Full-Time

Now offering $1,000 Hiring Bonus to eligible employees after 90 days!

Pay Rate: $9.25

If you enjoy working outside and meeting new people from around the world daily, join our high-energy team where you’ll be responsible for leaving a lasting impression on our customers’ travel experiences.

What you’ll do:

• Put a smile on our customers’ faces when you provide them with excellent service
• Resolve customer issues and concerns professionally and be able to explain charges on the invoice
• Help expedite the car return process so customers can get to their destination quickly and easily
• Secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed
• Ensure car is ready for the next customer by inspecting and recording for new damages and checking gas levels and mileage

What we’re looking for:

• High School Diploma (or equivalent)
• Valid Driver’s License (clean driving record may be required at certain locations)
• Flexibility to work days, evenings, overnights, weekends and holidays
• Basic computer skills (typing, data entry)
• Ability to work in a fast-paced environment with a variety of tasks
• Ability to demonstrate professionalism, enthusiasm and outstanding communication skills with customers, co-workers and management

Extra points for this:

• 6 months of customer service and/or sales experience preferred
• The ideal candidate may have experience in baggage handling at an airport/warehouse or has worked in customer-facing roles (cashier, call center, retail)

Perks you’ll get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

This role requires the ability to lift up to 15 pounds and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.